This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing. I did not get the room I paid upfront for. There was an issue between Hotels.com and the hotel on payment that took 3 hours to straighten out. Definitely not worth the wait. The A/C unit worked intermittently. The hotel did not have enough kitchenware for a sold out hotel.Some guests were loud and screaming at 1:30 in the morning.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the issues that you brought to our attention. I apologize that we did not meet your expectations this time, but I assure you that next time we will. Our goal is to provide a comfortable “home away from home” experience for all of our guests. As part of our continuous improvement, all matters of concerns will be rectified. I do hope that you will return to our hotel, or any other Extended Stay Ho... read more
Looks nice but...... Even when they are way below capacity, they cluster visitors next to one another. Exercise equipment is broken and they refuse to get it fixed. Housekeeper on my floor took several days off so my room didn't get cleaned for almost 2 weeks so I left to find another hotel even though I was prepaid for 3 more nights. Towels are cheapest, roughest you will ever see.
My first time at an Extended Stay. Room was awesome! 300 square feet with s small kitchen area and nice sitting area. Had a slight issue with billing and manager was very rude. Did not get the issue resolved.
Review Location is bad, rooms terrible, dingy and dirty
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as retraining our housekeeping staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in t... read more
poor front desk service -- pass this one up! this hotel lost our hotels.com reservation for 2 rooms. We had employees stranded at 2am dealing with a front desk clerk that was less than helpful. If you're looking for a hotel in the DC area, be sure to pass this one up...
Nice, cero services Soo bad, don't clean room and normally I expect have a clean room.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will coach our staff to make sure we are clearly communicating our amenities during guest arrivals. We continually work to impr... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.