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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Edward, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room smells like an ashtray Hotel desk tried to double charge me for the room. Check in took more than 20 minutes even though I was the only client at the desk. Room smelled cigarettes
Business response:
Irineu, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Dirty and musty I was here this past weekend. Really nasty smelly hotel. The elevator walls where grimy and our room smelled really bad! It reeked of cigarette and it was musty. Don't be fooled by the breakfast the website says is available. Breakfast is a stand in the lobby that consists of packaged muffins, granola bar and coffee. They did not even offer water! There was absolutely no dispenser for cold water! Horrid place.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Worst place and service!!! Worst service and hotel I’ve ever stayed in! The room is just sweep cleaned and musty and AC doesn’t work. Trash and cigarette butts everywhere outside. No service would’ve been better than negative service I got! I guess you get what you paid for, but I would rather sleep in my car than staying at this place. I needed to stay one more night but I decided to pay more than double the money and went to better hotel and it was worth it! If you don’t mind rude and unprofessional service and dirty envir... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Furniture in horrible shape, floor sticky, ac barely cooled the room.
Business response:
Sandra, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Wouldn't stay there again The room smells like pet urine.
Business response:
Katherine, we apologize for the cleanliness issues you encountered in your room. We work hard to make every guest's visit a pleasant experience, so we are sorry we fell short. We are already working with our housekeeping team to revisit our deep cleaning program. We value your business and would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Unprofessional accommodations From check in to check out this experience was disappointing. The room smelled of cigarette smoke and when I asked to changed room the clerk told me she didn’t think it smelled and I should stay. The amenities like dishes sheets etc I had to get on my own. The breakfast as advertised consisted of a muffin and coffee. The floor had marijuana odors with loud partying all night long.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,448 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.