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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay This is the worst hotel to stay. The manager was rude and unfriendly. The cockroaches were everywhere in the room. A terrible of food smell was in the room during my stay. Overall, this was a horrible stay.
Business response:
Dear Mohamed, Thank you for choosing our hotel for your visit. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are followed. We regret the frustrations you experienced, and we are grateful for your patience. And would welcome the opportunity to restore a favora... read more
Dirty bathroom sink clocked room smell bad
Business response:
Dear Moazzam, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with u... read more
Like that spacious and like location. And Tony at the counter was very pleasant. What i dont like are the roaches were everywhere at the kitchen counter, bathroom and rug. Also there was not silver wears
Business response:
Dear Mary, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is at work as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
bad communication! I sent them a message informing them that my flight would be delayed and I would do the check-in at dawn. When I arrived they told me that since I didn't do the check-up, they gave my room to someone else and they assigned me another one and that room was dirty, the bed was not made up, I guess that's because of the Previous guest had not cleaned it. They gave me another one and it was almost 3 in the morning at 7 am. They come knocking on the door, they wake me up as soon as I had slept. At 7:30 they arri... read more
Business response:
Dear ANA, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the flawless stay you deserve!Sincerely,Hotel... read more
Dumpy
Business response:
Dear Paul, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
Falta de empatia, soberbios y displicentes
Business response:
Dear silvia, We are sorry for your experience with our associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we will review this incident with our team to determine what went wrong and take appropriate action where necessary. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.