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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really Bad Dont Stay Here Ever!!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The worst hotel ever Smelly hallways, dirty room, weird staff, murky area. Stay away from this place.
Business response:
Your review for our hotel was recently brought to my attention. The conditions you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am retraining our housekeeping and maintenance staff to ensure that our property meets our company’s high standards. I will also make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us... read more
cheap Oddly filled with the staffs children, free breakfast what a joke, the ladies were nice, the morning male staff member was very rude. When we checked out he didn't even say thank you for staying with us. The room could of been cleaned better, dried up food stuck on the table, stains on the floor looking of a suggestive nature.
Hotek The rooms felt dirty and uncomfortable. The air quality was very stale to the point I had to open the windows when it was 35 degrees outside.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Herndon trip Hotel service is pretty bad. It says complimentary breakfast, but you don't get anything there.
Worse Ever! Not Worth The Price..... This was by far the worse hotel, I have ever stayed at. Toilet bowl leaked, called desk to advise, they assured they would get someone urgently to take a look. For two nights I stayed and not once did anyone come. Two people were sharing the room, they gave us only one washcloth. No utensils to use, none, if you need something you had to ask the desk. I went downstairs to get a kettle to boil water, they could not even give me that, I was told to bring whatever I was using for my tea and ... read more
Uninviting The hotel had stale air that smelled of old food and smoke and its decor is unattractive. I would not stay there again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The Price is not worth it- Do not stay The staff was very welcoming and understanding, but the rooms were in poor condition. The first room that was assigned had hair on the pillows and blankets, and the manager's explanation was that it stuck to the fabric. They move is to a second room which was just as filthy. When I requested a full refund so that I was able to leave and stay somewhere else they obliged, k guess you get what you pay for in this case. Also their breakfast is a 'grab-and-go' not a real breakfast so if you ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,121 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.