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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk person was nice. The female filling the breakfast snacks initially ignored the man asking for assistance.The room looked like they tried to remodel recently, but was not clean. There was debris on the chair, spilled liquid in the wall, a hole like a knife puncture in the wall that should have been patched, dirt on the bathroom door, and a leg on the desk was broken. A decent cleaning job would have made a difference.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give ... read more
Disappointed First, the front desk clerk had troubles with English, especially while he was checking us in and explaining why the free Wi-fi wasn't working. The lobby was dirty and directly behind the front desk I was looking into a boiler room? with peeling paint and wall paper. Directly behind me was the elevator that was "out of order", the "only" elevator. Luckily we were on the ground floor...Well, not exactly "Luckily" because I hate the ground floor due to the foot traffic. When we got to the semi-clean room we quickl... read more
Business response:
Ken, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Never staying here again At check in we are told how "lucky" we were b/c many guests were moved to another property due to overbooking. I wish we got moved. The toilet did not work. Since it was late evening no one could fix it. The bath fan sounded like a train. The refrigerator noise was as bad so I unplugged it. The bed and pillows were uncomfortable. Surprise bug found in the gross shower. Toilet seal disgusting.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
dirty carpet no cleaning done no bed makeup morning shift had to get the manager to drive 20 minuits to open the safe to give back my 100 dollar deposit half hour wasted the lady that checked me in was a real pro she had respect for me morning shift didnot care and did not speak very good english
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Dirty rooms Dirty rooms, bedding was not clean or stained, and furniture that I would not sit on. Although it had a sink and microwave the plates and silverware were extra along with anything like internet access. What they have for free could not even do E-mail. But the staff were friendly.Obviously a corporate run facility.
Business response:
Jason, thank you for reviewing your stay. Although you liked the service offered by our staff, we apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thanks for taking the time to share your comments, and we hope to have another chance to host you again during your next visit. Sincerely, Hotel Management
Bad smell on the room Wen you turned off the a/c smoke very bad like monoxide carbon can sleep at night and can stey inside
Business response:
Carlos, we apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Room had not been adequately cleaned from previous guest.
Business response:
Ken, thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
The worst of the worst It was the most horrible place to stay I registered a complaint and I want my money back I will never ever stay there again and I my children live in that area and it was the closest hotel to them so I'll be going back every 3 to 6 months but I will never stay at this hotel again
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.