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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to wait considerable time just to get my room. Even after it was ready, it had water damage and a leaky fridge. Staff seemed entirely too busy or just short-staffed. Amenities weren't well explained upon arrival. At least it was close to some of Herndon's interesting dining spots.
Business response:
We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to to have when they select our hotel for their lodging needs. It is unusual for us to receive this type of feedback about our staff, so we sincerely apologize we let you down. Thank you for sharing your comments as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to pr... read more
Considering location, I was surprised at the high cost of the room. Outside was clean and neat, though lobby was very small for a large hotel. Front desk lady was very sweet... but she was the high point of the stay. Because I got a “discount through Expedia” they put me in the worst possible room...top floor, the farthest you could possibly get from the lobby, on road overlooking parking lot. Telephone didn’t work, alarm clock/radio didn’t work, no airport shuttle, no wake up calls, mystery high-pitched beeping in room, tin... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to our usual standards and are disappointed that the value for the price fell short of your expectations with regards to your room. Your comments have been discussed with our Maintenance team, and they are addressing the issues you mentioned. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management
Had to request kitchen items, which is fine. Just don’t like the feeling I’m putting the staff out in doing so. Only 3 towels in room for 2 people for 2 nights. Again a request for more, again feeling like I’m putting them out. Room had some kind of mites. Got bitten, A LOT.
Business response:
We are sorry for not meeting your expectations and for the unwanted visitors you encountered in your room. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The room had a foul smell, I have been to ESA Hotels before but none was like this. It seemed understaffed and in desperate need of upgrade.
Business response:
Michael, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team in an effort that our future guest never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Look nothing like the pictures.... .
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
No room service unless you pay for it separately. Breakfast would boil down to oatmeal bars and coffee from a pot. Sheets, blankets, covers, etc. would not be changed unless you allowed them to charge you for it (meaning it's not included in the price). Incidental costs...don't get me started on it. I have yet to be reimbursed, not a single word from the hotel.
Business response:
We are so sorry for the problems you encountered. We want all our guest to have a clean, comfortable, and stress-free accommodation, and we apologize that we did not live up to your expectations. We are taking appropriate steps to ensure future guests enjoy a much better stay. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Hotel staff ravb( dont know how to spell her name. Very unwelcoming and rude
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Cheap and don’t recommend staying here. Price worked out well and if you don’t stay in the room much it might be perfect but didn’t trust the area or the hotel.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Its an older hotel - but the main issue is the clientele it attracts and the location is not very safe. I was nervous for my safety the entire time I was there. Would not recommend for that reason alone.
Business response:
Thank you for your review of our hotel and for sharing your feedback. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. Additional situational training is in the works to better equip our staff to react more appropriately to similar situations in the future. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sinc... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.