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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I was expecting There was a police arrest underway in the hotel parking lot the night I arrived--an unsettling beginning. The bathroom counter had not been cleaned since the previous guest. Despite the duration of an 8 night stay, there was not a single instance of chamber maid service. To get clean bed/bath linens, guests have to take the used linens to the front desk for replacement. I only saw a clerk at the desk twice in 8 days. The "continental breakfast" was a basket of energy bars, a basket of pathetic prepac... read more
Business response:
Thank you for choosing to stay with. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apology and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us. Sincerely, General Manager
There was nothing called breakfast or room service Except for pricing, I won't recommend this place
Business response:
Sujit, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping service were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. I will also share your concerns with my breakfast team as we plan any changes. We are grateful for the feedback you provided and hope you wi... read more
Check if you can find another place instead the room was OK, but the fact that housekeeping was only once a week and that breakfast was as poor as it was and often even coffee had run out, make this place definitely not worth the price. Having a kitchen is nice, but having to ask for utensils, plates and cups made it less useful as well
Given dirty room and lied to. Arrived by reservation about 11pm. Given room and found dirty bed. I went to front desk and reported. Two staff members went to clean room. Returned to the room to find dirty towels and accessories in bath area. Went back to front desk and was given a bag of towels and asked what more I needed. I asked for a clean room and not just more towels for a dirty room. I was given a second room to discover, in the middle of the night, that the toilet was backed up. Was promised action by the manager 'wh... read more
so bad we didn't even stay We checked out immefiately and forfeited our pre-pay. Filthy, smelly, broken furniture in room, dingy and dark. We just found another hotel and ate the prepayment. Terrible place.
no is not nice hotel is not close to the beach... I had is very bad experience the home blanket sheet not clean at all the not change sheet blanket on they. back to customer service he went to home he saw the sheet blanket duty they not change it he send me to and other home the home not clean again it was very bad for the dont have customer service they pictures the put online is not true is fake the said the breakfast that is not breakfast i will never back again people can get sick at this hotel place ? that hotel had a v... read more
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that you didn't enjoy your stay. I discussed your comments with the team, and we are going over every comment and making changes accordingly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Worst 6 hour stay of my life ! 4 a.m. checkin out at 11a.m. Room was disgusting ! Looked like someone had a food fight in it previously. Too tired to deal with slow front desk. New person at front desk at checkout did even not even ask how my stay was. When I told him how bad the room was he did not even offer to make it right or have me talk to a manager or fill out the survey. When I asked about a survey he said they did not have any. G.M. Dominique (male) was not there to talk to but I did get that person's card and put a... read more
Cheap for a reason The hotel staff at the front desk was almost non-existent. Room was very dirty and did not look like it had been cleaned very well. I can see why the price was so cheap now. Judging by the Broken automotive glass in the front parking lot I can only surmise that break-ins occur frequently on the cars parked here.
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,121 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.