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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blood or red stain on bed Found blood or some sort of red stain on the bed. It's right into the mattress and also on the blanket. Asked to change to a new room but all full. Only way is to ask the front desk to give me more bedsheet and blanket so I had to cover it up in 4 layers and use different blanket all by myself with no service help at all. Since I had no where to go at 1am so I had to sleep on it. But knowing that it is blood stain or some sort makes me feel really bad. The stain is very big too about 3 palm sizes so... read more
Business response:
Sean, we sincerely apologize for the service and cleanliness issues you encountered during your stay. We have room inspection processes in place, and we are working with our Housekeeping staff to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Run down hotel, shows age and overuse The only good thing I have to say about this hotel is that it was near the hotel where the seminar I attended was held, which unfortunately was sold out so I couldn't get a room there. The room was worn and run down, the towel rack in the bathroom pulling away from the wall, the bedding looked used, and I'm so glad I was traveling with my gym bag so I had my shower shoes available so I didn't need to walk around in my bare feet. And don't get me started about the filthy, dirty, food-enc... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Overall, dissatisfied with the hotel Overall: you get what you pay for. I wouldn't come back unless it was the cheapest around (think of what you pay for)! The good: lots of food places to ear near by, close enough to IAD and I'm sure other conviniencies are around the place. Floors were quiet, so easy enough to focus and do some work if need to. The bad: each one of the floors smelled as we exited the elevators and the rooms smelled just at badly. The bed was not to great, and neither were the pillows. We stayed at a room... read more
Business response:
please accept my sincere apologies for the oder and service issues you encountered while here and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will redouble our efforts and be training to better serve our guests. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We would like t... read more
Everything was falling apart. Room wax clean. Service was very good. Nice people. Area was below average.
Business response:
Timothy, thank you for your review. Although your stay was pleasant in some aspects, we are so sorry we missed meeting all of your expectations while you were here. I have shared your concerns with my Future Enhancement team as we plan any upgrades. We hope you will consider giving us another chance in the future so we can deliver you a much better experience. Sincerely, General Manager
Awful. So awful. The entire hotel smelled musky. The front desk was never there. I waited 5 mins until he came to check me in. He had headphones on every time i saw him. Zero customer service skills. My fridge smelled like a dead animal. I will never stay at this chain again.
Business response:
George, we want to thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Bad, unsatisfactory No housekeeping if going for a day or two, no breakfast, no one available on front desk most of the time
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Not recommended Rooms very outdated in every way. Can't clean old out of a room. Would not recommend
Business response:
Gordon, we're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We deeply regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Pass I decided to stay here because I also booked a flight and Expedia gave a discount. This was attractively priced. However it was pretty disappointing. The location was OK, easy access to highways (back roads are still key in this area). I would stay here again if every other hotel in the area was unavailable and I had no friends with couches and no car to sleep in.
Business response:
Thank you for staying with us. We are glad you like some aspects of our hotel, but we are sorry you were not completely satisfied. To ensure cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. I have shared your concerns with the Front desk and housekeeping teams to correct our performance. We hope you will consider giving us another chance to serve you better in the future. Sincerely, General Manager
n/a Why you charge me $ 104 dollars? when I went to the hotel in Herndon they don't have rooms available. please return my money back to my credit card.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,121 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.