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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready at 6:00 pm check in. No shower curtain, not cleaned, had to complain at front desk and get another room
Business response:
Dear Virginia, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, along with exceptional service, including well-maintained rooms. Therefore, we apologize for the delay in getting your accommodations ready for arrival and for any inconvenience caused by moving to a new space. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We hope you w... read more
Tbh, I wouldn’t stay here at all ! The people in the front are rude and do not care to help you out. I had roaches in my room and they didn’t seem TJ care about the fact that they were all over the walls and on the bed. I got a full refund for my stay. I would avoid this place at all costs. No worth the headache. And, there was commotion and argueements happening every night j walked in m. Very interesting people if you ask me.
Business response:
Dear Abraham, Thank you for sharing your comments. We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us anot... read more
The hotel was dirty
Business response:
Dear Seung, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. Please know this is not usual for us, and we hope you give us another chance on your next visit to Landover.Sincerely,Hotel Management
The rooms are filthy, outdated, and just outright gross. The room smelled like weed when we walked in. The refrigerator didn't open, we were supposed to have two queen beds and were only given one full bed, and then while downstairs near the check in desk, we watched two rooms leave immediately after check in because there were cockroaches all over their rooms. This place should be condemned.
Business response:
Dear Shannon, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the issues you encountered during your stay. We take all feedback seriously and will be addressing these issues with our team to ensure that they are resolved promptly. We hope that you will give us another chance to provide you with a better experience in the future. Thank you again for your feedback.Sincerely,Hotel Manage... read more
Do not stay here I reserved a 2 queen bedroom and they only had 1 queen bed available, so they gave us a room that couldn’t lock from the outside. The entire hotel smelled of weed and was not clean. The fire alarm went off at 3:30am but no truck ever came. Highly disappointed. Do not stay here.
Business response:
Dear Chelsea, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and apologize for the issues you encountered during your stay. Rest assured, we will share your concerns with our housekeeping and maintenance teams to resolve them promptly and effectively. We appreciate your patience and understanding as we work to resolve this matter and hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
The carpet was worn and old, the whole room was worn and old. No ice machines, please don't use the wash clothes and towels they are supposed to be white but they were dirty white thank God I bought my own wash cloths
Business response:
Dear Janice, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been noted and forwarded to our team for further improvement. Thank you for bringing this to our attention. We have forwarded your concerns to our team for improvement. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.