This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived a little after midnight and waited about 20 mins before someone came to front desk and they just gave me a room key once I gave name didn’t even ask for proof of who I was. Once I got to room carpet was so nasty and wet and the room smelled weird, the bathroom was just as bad there was hair in sink and tub, the toilet was not properly secured when you got up the toilet slammed against wall.
Business response:
Dear Guest, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to ... read more
There was nobody at the front desk to greet and or assist me. I wanted more then 15 minutes for someone to come i ring the bell and called the hotel no answer still. Then when did get assistance she was not professional at all. The room didnt smell good at all and the refrigerator was not on at all
Business response:
Dear Guest, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. We will look into what transpired so this lapse in service is not repeated. We are sorry for any inconvenience or frustration this may have caused you. Our priority is always to provide outstanding hospitality to our guests. Your feedback is important to us, and we will use it to improve our services. Please give us a chance and revisit us on your next visit to the area.Sinc... read more
Horrible Had roaches in our bed and didn’t stay
Business response:
Dear Anthony, Please accept our apologies for not meeting your expectations during your visit. It is always our priority to do everything possible to discourage the entrance of the insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you s... read more
They charge my card at 3:00 in the morning then when I go to check in at 4:00 p.m. they didn't have my reservation Expedia and the hotel didn't have a clue to what's going on
Business response:
Dear Ella, Thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
There were ROACHES crawling all over the room AND Expedia won’t refund my $124.29 when I didn’t/ couldn’t sleep there. I left immediately.
Business response:
Dear Vincent, thank you for staying with us and reviewing your experience. Our priority is providing customer satisfaction for every guest, but we failed to deliver during your stay. Your concern has been shared with our pest control provider to keep our suites pest free for our guests. Please feel free to reach out to us at the front desk for any further assistance. We hope you will reconsider and give us an opportunity next time to serve you with the hospitality we are known to provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.