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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tyrone, thank you for evaluating your stay with us. We regret not meeting your expectations and appreciate your feedback. Everything we do aims to provide our guests with an excellent hotel experience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Check in was 3. We got there at 415. Room was not ready. We were told 15-20 mins. We didn’t get in our room til 530. They offered us a discount on the room. And took me in to see it because they said the beds were close to the floor. It smelled like the bathroom had been heavily cleaned. About 2 hours later we went into the bathroom and it smells like sewage bad. The tv was permanently blue tinted.
Business response:
Jessica, our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconveniences you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management
Business response:
Dear David, thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Terrible Experience Terrible experience altogether, especially the quality of their bed, bedsheet. Honestly, I feel the facility need to be refurbished.
Business response:
Justice, thank you for evaluating your stay with us. We regret not meeting your expectations and appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a second chance to de... read more
Hotel stay Delayed check in due to system issues. First room provided had running water in the bathroom. Second room was an "upgrade" however it was double beds instead of a queen. The light fixtures were dated and there were no electrical outlets near or on the nightstand.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Dear Jessica, on behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,807 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.