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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience, the hotel tried to charge me 2 nights even though I called well in advance to change my reservation, then once we got that situated they tried to overcharge me for the single night. Trying to check in took 45 minutes, the room they provided was not what I booked and it was DISGUSTING and musty. I decided not stay and take the hour drive back home from Beyonce's concert at 2:30am and then drive back to the area the next day, for the other events I had planned in the area that's how bad the hotel was.
Business response:
Dear Cashey, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our team is reviewing the situation and ensuring it is corrected and fixed. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we are known f... read more
Very poor conditions
Business response:
Dear Alexis, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
While the staff was great and very helpful, we could not stay at the property due to a large amount of bugs in the room.
Business response:
Dear James, Thank you for recognizing our staff's efforts and helpfulness. However, We are sorry about the pest issue in your room during your stay, and we want to extend our apologies for these frustrations during your time with us. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Dirty Floor, Dirty Hallways, Cigarette smell in room, very unstable anf uncomfortable bed!!
Business response:
Dear Darryl, We apologize for the cleanliness issues with the floors and hallways and the cigarette smell in your room. We will address these concerns and prevent them from happening again. We also apologize for the bed not meeting your expectations and will consider your feedback. Your feedback is valuable to us, and we hope to provide you with a better experience. Thank you for choosing our hotel.Sincerely,Hotel Management
Staff was nice. The conditions of room was awful. Upon entering the hotel it smelled like smoke.
Business response:
Dear Angela T, Thank you for being our guest and sharing your feedback. It was pleasing to know our staff was nice. But we apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment. Therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the fu... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.