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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Experience Terrible experience altogether, especially the quality of their bed, bedsheet. Honestly, I feel the facility need to be refurbished.
Business response:
Justice, thank you for evaluating your stay with us. We regret not meeting your expectations and appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a second chance to de... read more
Hotel stay Delayed check in due to system issues. First room provided had running water in the bathroom. Second room was an "upgrade" however it was double beds instead of a queen. The light fixtures were dated and there were no electrical outlets near or on the nightstand.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Dear Jessica, on behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Very disappointed So i stayed at this hold about 2 years ago it was so nice and clean and great customer service. I was so pleased i decided to have my daughters 12th birthday party slumber party here. Well that was the worst idea both rooms had roaches crawling in the bathroom and kitchen area and sleeping area. When I called downstairs to the front desk to ask for a spray they told me they didn’t have any but they could give me gloves. Needless to say I will never be coming back here again!!!!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Poor service unhappy guest This hotel isn't what it seems to be online the service stinks. The rooms need to be refurbished there out dated. Its no maintenance or cleanup service, and the toilet did not flush. Door handles fell apart asked the front desk manager about the toilet he was rude and had a attitude. He also stated i can plunge the toilet but the one toilet plunger they had on site another guess was using it and he didnt know who so the toilet never flushed my entire three day stay.
Business response:
Donta, thank you for your stay and comments. Please accept our apologies for the maintenance issue and the less than positive experience with our front desk associates. We have customer service training in place for our staff, so we are sorry this situation was not handled appropriately. We have alerted the front desk team and shared your concerns, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel... read more
Smoke filled smoke free hotel First room reeked like pet urine, tobacco smoke and marijuana smoke. Then next room had a very strong tobacco/ cigar smoke smell. Even the lobby and halls smelled of tobacco and marijuana smoke. We also saw small cockroach . Refrigerator was missing all of its drawers and towel rack was hanging off the wall. If we didn’t have family in town we would have left and traveled home 3 hours. Instead we slept in our clothes and skip the morning shower.
Business response:
Thank you for taking the time to post your evaluation of our hotel. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered which impacted your stay. We have failed and there is no excuse for it. Be assured we take this matter seriously and have informed our respective staff for a quick review and action. Please consider giving us another opportunity so that we can exceed your expectations on your next visit. Sincerely, Hotel Management
Nothing good on this hotel I make sure I’m never going back
Business response:
Henry, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Rachid No motivation.
Business response:
Chuck, On behalf of our entire team, we apologize for not meeting your expectations during your visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.