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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend It served the purpose of basic necessities and a real freezer/fridge to store breast milk. I would never ever stay here again. It smells horrible. It smells like old stale smoke. The first room we entered smelled like awful stale smoke so we asked for another room. The young man was very kind and switched rooms without any hassle. We get into the second room same thing! At this point we had driven and truly had no energy to find another place to stay. There’s no way we would’ve stayed here if my 5 month o... read more
Business response:
Rebecca, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
2.5 star hotels Room has a small kitchen but no pots and pans utensils and plates. Room smells muggy and moldy Front desk is not always at the counter so expect to wait for a while to get service.
Business response:
Albert, thank you for your candid evaluation. We regret not meeting your expectations with the dishware and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust... read more
It was ok.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Never again. Guest room smell of smoke, window open and ac on.. switched to another room, in evening noticed water on floor between toilet and tub, put towel Dow, handle to toilet comes off, looked like bugs or something by door and refrig, was not there when I entered and I could move it with shoe. Told front desk and they said it was there and they keep cleaning, we have a problem with that, well if you do don’t put people in it. They gave me a comp for the room.
Business response:
Barbara, thank you for taking the time to share your feedback. We are sorry for the concerns you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We will also share your comments with our maintenance team and make sure the concerns you outlined are resolved immediately. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Wont be back There was a mouse in the room and then they had Orkin man come knock on the room door to came to lay traps as if there is an infestation. Will not be back. Will not recommend
Business response:
Shannon, thank you for being our guest and sharing your feedback. We apologize for the issue outlined and for not meeting all of your expectations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We hope you will visit us again in the future so that we can provide a much better experience. Sincerely, Hotel Management
Very dirty, nasty carpet
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Said no rooms available for Expedia guests. They did not give us our two rooms stating that they were out of rooms for Hotels.com and Expedia
Business response:
Steven, thank you for the feedback. We are sorry for the issue you experienced at time of check-in and regret that we were unable to accommodate you this time. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.