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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were no clean. I checked in at 3:00pm but I did not receive towels until 10:30pm that night. There was an unusual smell in the building. The smell was not one of cleanliness. 😔. I will never go back. The staff was nit friendly just sort of an attitude as if I was bothering them when I asked for another room after being give a filthy room with hokes in the furniture, tables and the TV was almost falling from the stand it was sitting on. Not to mention the dirty curtains and the bug on the wall.
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate all your feedback and will make the necessary adjustments to prevent this from happening in the future. Sincerely, Hote... read more
Cornell & Margaret Wells Husband and i was not pleased with the condition of the furniture. The main issue was there where roaches crawling on stove and under the cabinet was roaches and eggs. I kept all my items on bed because i didnt want to take them home. When we checkout i let the young lady know when we turned n the keys and i let her know we will never return there again..
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you and your husband will consider staying with us again. Sincerely, Hotel Management
This place is unsatisfactory!!!!!! I would not recommend staying here.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
No hot water, bad odor, stained carpet, no kitchenware
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the maintenance and cleanliness issues you encountered. We will share your comments with our housekeeping and engineering teams and make sure the problem is fixed. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Great paying customer First room no heat then change rooms now toilet not working help help treat me to free stay pls
Business response:
Cavelia, thank you for being a guest at our hotel. We apologize for the maintenance issues you have encountered in your suites. We certainly want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your visit better. Your feedback is appreciated. Sincerely, Hotel Management
The front desk staff is horrible
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for our front desk not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Rayshawn, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.