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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches in the room with an infestation around the bed and nightstand area, the kitchenette area cabinets were dirty, the rug was not clean and the room had a musty smell.
Business response:
Thank you for posting a review of your recent stay. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping team and our pest control provider to make sure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
An experience from hell!!! From the time we walked in the lobby to the long walk to our room….we should have gotten back on the elevator and drove away!! 1.The lobby reeked of marijuana.. strangely there was a police officer parked out front in the corner parking space (surveying the parking lot maybe😡) 2. Entered our room and every piece of furniture looked like it was brown out from another hotel and they gave it to his one. 3. The bathroom sink had a large red stain on the side of the counter. 4. The room smelled like it... read more
Business response:
Thank you for staying at our hotel and sharing your detailed review. We are truly sorry for the difficulties you experienced. We sincerely apologize for the issues you encountered in the lobby and your suite and that our associates did not handle the situation with regard to the incident you mentioned. We will address your concerns with the appropriate individuals and discuss ways to improve our guest experience. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to havi... read more
Fire on premises. Got no sleep!
Horrible Elevator stop working,little bugs flying in the room and the room had a smell, key stop working had to keep going up and down the stairs to the office to get the key fix
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.