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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ehhh, don’t waste your money! Room smelled, I saw a roach in the bathroom, dresser drawers were broken and there were no blankets! Customer service was great!!
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We will share your feedback with our housekeeping and maintenance teams for review and action. Also, we are sorry for the insects you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Moreover, we regret your disappointment with our kitchenware policy. We value your concerns and hope you will give us an... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Shynia, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known for a future visit. Sincerely, Hotel Management
The curtains were stained, looked very nasty. The bathroom shower curtain rod screws were hanging out of the wall about to fall down. Shower looked as if it hadn't been cleaned. And to flush the toilet I had to take the top off the tank to flush. Also people hanging out in parking lot late at night.
Business response:
Eric, thank you for your feedback. We are sorry for the difficulties you encountered in your room and the inconvenience this caused you. We appreciate you sharing the pictures and we will review our shortcomings with the appropriate team members to take corrective measures. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Horrible Experience. Never Again. I wouldn’t recommend on sending people there take that hotel off your listings immediately the beds are really uncomfortable and all you can smell is cigarettes and weed when it’s supposed to be a non-smoking hotel. Unacceptable
Business response:
Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Moreover, we are sorry for the discomfort you had with the mattress. We value your feedback and we will share your comments with our leadership team. Please reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
The manager is a pervert he came in my room while I was in the shower and ask can he watch for 5 minutes after he was notified I was in shower. They will tell you they are booked and really aren’t save your money guys and be careful of management
Business response:
We apologize for the behavior of one of our associates, and we thank you for informing us of this incident. Please be assured that your comment is discussed with him, and he has been reminded of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
The experience was not pleasant. In the middle of the night I got bit by a bug.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the issue you experienced. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The overall experience was terrible, staff was very cool, room and conditioning was terrible, dirty, roaches, carpet very dirty, and shower was broken, once you turned it on, couldn't turn shower off, stayed in there for about 30 to 40 minutes and had to leave the premises , will never ever go there again , NEVER
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward ensuring that this is not repeated. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another suite upon request. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us... read more
ON'T WASTE YOUR MONEY !! My first time ever staying the dump,,,,I will never waste a dime to this hotel/motel ,,,disgusting ,,,dirty, smelly , used by those who like the type ,,unclassed, etc.
Business response:
Pearly, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will reconsider staying with us again the ne... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.