Extended Stay America - Washington, D.C. - Landover

Business response:

Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please know, kitchenware is available at the front desk upon request. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please consider giving us a second chance the next time you are... read more

Business response:

Thank you for sharing your comments. Although you liked our associates and ideal location, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Ronald, thank you for being our guest. Although we strive to deliver guests with a refreshing environment, we apologize as this wasn't your experience and regret the discomfort you had. Your feedback for the odor and cleanliness is shared with the housekeeping team to do a deep cleaning of our property. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Virginia, thank you for choosing our hotel. We are sorry for the insect you found and regret this compromised your stay. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although you liked our front desk associates, we are sorry your visit was not a pleasant one. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Ladee, we apologize for the disappointing stay you had as our guest and for not meeting your expectations with the cleanliness of our property. Your comments have been shared with our team to take the necessary measures and redouble their efforts in providing you with a better experience. We value your feedback and hope you will consider a return visit so we can make a much better impression. Sincerely, Hotel Management 

Business response:

Brian, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management