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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hakeem, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
The staff waz very rude and the kitchen waz not very clean as i expected and tge when i called to the front dest for all of my dishes and towls and supplies nobody never came and brought them too me and then then online the said they had breakfest and which the didnt all the had waz breakfest bars with buts and peanutbutter and i also told staff that i waz allergic to peanut butter and nothing waz never provided for me to eat and every thing it waz somthing wrong with my reservation every single day also and so i would like ... read more
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so we apologize that we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our bran... read more
Very dissatisfied I booked this hotel for a work trip. I was given a room key with someone already in the room. Another room was offered to me. This room was dirty. Stains all in the bathroom sink, shower and floor. Very disappointing. The room was dark and smelt weird. Long story short i left immediately and was able to get another ropm nearby. I would not recommend this hotel
Business response:
Thank you for your review. We are very sorry for the issue you had with our front desk service and for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Shelly was awesome and very professional in house keeping. The manager went above and beyond to accommodate me with complimentary muffins and a late check out without additional charge.
Business response:
Thank you for your feedback! what could we have done by chance to have made your stay better?
The room was not properly cleaned when checked it also front desk agents were rude I was not happy about this stay
Business response:
I am sorry to hear that you had an unpleasant experience with us. We pride ourselves on our customer service. Could you please provide a few additional details about your stay? Such as room number and dates stayed? Thank you,
The staff was helpful and understanding about the concerns with the smoke smell thought out the hotel. We rented two rooms and they were both changed because of the disappointment. There were roaches. Dead and some alive. We only stayed because it was too late to look for another facility as we checked in late and had to rise early as we were visiting from Atlanta to celebrate our dads 70th birthday. I chose not to choose Extended Stay again.
Business response:
Thank you for choosing our hotel. Please accept our sincerest apologies for the smoke odor you encountered and we regret your visit was not a pleasant one. Your comments have been shared with the housekeeping team to make sure we are more diligent going forward. Also, we are sorry for the roaches you found. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. On a positive note, we are pleased you liked our friendly associates. We h... read more
The worst hotel I ever been too
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not what it seems We walked in, hotel seemed to have its flaws i looked past. The person the the front desk was friendly. First room smelled, than the girl knocked at the door to have us move rooms bc of dirty mirror. Second room was worse the door lach wouldnt lock propperly floor was caving, smelled even worse. We went to the front desk requested a refund and went to a holiday inn....
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
What was unique was the mold in the building and the leak in the ceiling.
Business response:
Thank you for posting a review of your recent stay. We are sorry the condition of the hotel was not up to par, and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance and housekeeping teams conduct routine checks throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider givi... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.