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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place has so many rules and instructions check in process is too long and the place smells like weed as soon as you hit the door the shower didn’t work in the room bathroom was filthy and the bed sheets had yellow piss stains on them that they covered with a blanket this place was worse than a motel 6 they need to decrease the room cost won’t stay again
Business response:
Thank you for being our guest. We regret knowing you were not happy with your check-in experience. Please accept our apologies as we truly understand your frustrations regarding your room not being in the ideal state as you would have preferred. Your feedback is discussed with the housekeeping and maintenance teams to take corrective actions and ensure our future guests don’t experience similar kinds of problems. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. Counting o... read more
Looks are deceiving :( This place looks nothing like the pictures. It smells, it’s rundown and was not clean. It’s really sad when you can see daylight around your door because it wasn’t square. Just a bad experience which I won’t repeat again.
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We also apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Dirty dirty dirty! No towels in room, carpet burns. The entire floor smelled like cigarettes. I literally was in the room for an hour before I decided to book another room a few miles away. Yes it was that bad.
Business response:
Thank you for your review of your visit. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
OMG ! The rooms smell of smoke. The shower knob fell off. No water. The tv remote didn’t work. Had to go to the front desk for so many complaints. My room was changed. The water did run well in the shower. A+. But the sink was clogged so the pipe was leaking. Had to put the trash can under the sink to catch the water . Neighbors were loud and argumentative. Will not stay there again.
Business response:
Kathleen, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The place was dirty the room had roaches the electric outlets didn't work. I couldn't stay I left. I will be filling fir my money back.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.