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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had roaches everywhere do not go here!!!!!!Also there was weed rolled upstairs in the 3rd floor
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My blankets had red juice on them and i came across tw roaches.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
The property wreaks of cigarette smoke and cannabis. The smell permeates the entire building. There was no hot water when I showered. There was no coffee made when I was leaving. My room smelled of smoke so bad that it made my head hurt and my nose run. The only reason I stayed is because I got there at 1:00 am and was to exhausted to try another hotel. The manager should be fired.
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments regarding the water temperature with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity... read more
The first room I was issued was not clean and the beds not made. In the secomd room, a funny smell lingered and bathroom not very clean.
Business response:
Please accept our apologies for the cleanliness issue you experienced in the rooms you stayed in. We have already shared your feedback with our housekeeping staff with the intent of improving our procedures so this doesn't happen again. Thank you for your sincere feedback and hope you will give us another chance when you return to the area. Sincerely, Hotel Management
There were roaches crawling on me in the night. The lights didn’t work. Or the stove
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issue you encountered with the lights and stove during your stay. Your concerns have been shared with the appropriate team to fix it immediately. Also, we have informed our pest control provider regarding the roaches and are working to ensure procedures are being followed to prevent such problems in the future. Thank you again, and we hope to have the chance to serve you better on your next visit. Sincerely, Hotel Management
Horrible Experience The room wasnt ready at the time it was supposed to be... the hallways smelled like fish... the floors were dirty. They never restocked our towels/wash clothes even tho we stayed 2 nights.. i called for a blow dryer never brought me one..
Business response:
Thank you for being our guest and for sharing your feedback. We are sorry for the wait time issue you experienced and regret that your room was not ready upon arrival. We also apologize for the odor and cleanliness issues you encountered in your room. Your concerns will be shared with the appropriate individuals in our organization so that corrective measures can be taken. Please note, fresh towels and hairdryers are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.