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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was filthy!! No blow dryer or tv remote in room. No carts to help load your luggage and no ice machine in the hotel.
Business response:
Thank you for being our guest. We apologize for the difficulties and the cleanliness issues you encountered while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Please note, the hairdryer for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We understand the... read more
Learned lesson Saw bugs the following morning will not stay again.
Plates and utensils were unavailable. Breakfast was basically just coffee and nothing else. Bathroom was not properly cleaned and hair all over. Towels had strange smell, and cigarette smoke in hallways. Very disappointed and may never book again in any extended stay.
Business response:
Ahamid, thank you for your review. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry for your disappointment and your dissatisfaction with our breakfast offerings. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please note, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated ... read more
Do not stay here!! Minimal signage on the hotel. Couldn’t find the entrance. Once we got in the room, it spelled like cigarettes and mold. The alarm was shattered but was beeping, but no plug ins around the bed. The fridge was turned off, the sink in the kitchen was running brownish water. The handle in the shower fell off took forever to turn on and off. When we left I discovered dried blood on the sheets. I was talking to another guest, they had to change rooms 3 times. Once for a cockroach, another for room not being clea... read more
Business response:
Dear Brittany, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The property was not clean. The property had a bad smell along with other things like the carpet was dirty.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Disgusting Well the room was very dirty, things left in the fridge from someone previous in the room, hair all in the sink, no towels and the tv remote didn’t work even after they got a new one. Will never stay in one of your hotels again
Business response:
Edward, thank you for the feedback. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We are also sorry for the disappointment you had with the towels and the television remote and regret the inconvenience it caused. We hope you will reconsider giving us another oppo... read more
There where roaches also no soap in bathroom overall room was not clean could do better with staff
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We value your feedback, and we hope you will give us a chance to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.