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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor establishment. Now i inderstand WHY this ESA hotel has a 2 or less rating. Hotel smells of marijuana throughout hotels, rooms are clean, poor kitchen,no cookware or utensils, housekeeping doesnt come and doesnt replenishish bath towels and etc. So much more...DO NOT STAY HERE!!
Do not stay here. The first room I was given was dirty. I was skeptical because the hallways spelled horrible. But I decided to stay anyway the room I was transferred had roaches in the bathroom that I didn't see until 2 am when I turned the light on to go to the bathroom. The towels had stains on them. I didn't even stay I packed up and left at 2am.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and the inconvenience you had due to the roaches in your accommodation. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confiden... read more
WORST EXPERIENCE! The night staff was not available for over 10 minutes to check in even though we pushed the button for assistance. We had to call the hotel 800 number to intervene. Her attitude was less than pleasant. She acted as if we were interrupting her sleep. When we went to the first room, it was filthy. Trash on the floor, hair on toilets and the beds looked like someone had been laying on them. When we asked for another room, again we received the same nonchalant attitude. The second room was in the same condition... read more
Business response:
Lisa, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
I would never stay again! Broken windows Dirty showers Used/ Dirty linen Blood on sheets Loose dogs in hallway 3 room changes Strangers keyed into our room
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate departments to make sure future guests do not face the issues you experienced. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Didnt like the fact pulling up in the parking lot and some one was smoking something that was not a cigarette it smell like a skunk in the lobby and elevator bathroom was not clean the sink in the bathroom was stained really bad carpet wasnt clean
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
You get what you pay for. Old run down building, plumbing issues. But the staff tried with what they had to work with.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Gross. Disgusting. Hair all over the counters and dog food on the floor.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Sent to room that wasn't cleaned. Got another room that had hair in tub n pee on toilet. Shower handle was held on by a lug nut that failed to work. Front manager never got piece for coffee pot that never made it to our room nor did they come to clean bathroom like manager said they would. We left next day instead of 2 nite stay due to bug i had 2 kill in bathroom.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
E.S.A Landover First room given had not been cleaned and second room very poor. Also it was supposed to be bed and breakfast but coffee with a small muffin from the lobby was all offered. Well over priced .
Business response:
Graham, thank you for being our guest. We are sorry for the issues you had in your rooms and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, we will share your comment with our brand leaders to determine new grab-and-go breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.