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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was so dingy. This place definitely needs to be upgraded. The carpet was sticky in places . We had a broken ironing board and they could not find one to replace it. I can't fault the staff. They were pleasant and could only work with what they had.
Business response:
Michele, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
There was a brown house roach ok the bed skirt .
Business response:
Chucky, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Basic hotel Large room but no in room coffee or basic utensils when I visited
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you back to ... read more
Not smoke free rooms as claimed My room said smoke free but the bedding and mattress smelt of cigarette smoke. I could not even sleep because of breathing in this horrible smell. Told the lady at front desk she didn't seem concerned at all. Outside of hotel rooms full of cigarette butts
Business response:
Caroline, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip t... read more
We checked out in less than an hour after my dog ate food under the bed and found a couple pills eating one of them. I’ve yet to be refunded for the entire stay let alone, the 750 dollar emergency vet bill.
Business response:
Nathan, we sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Worst hotel ever (28 years traveling) Never clean the room, asked for a cleaning and they ignored we request. There was hair on the walls in the bathroom. Most hotels come with soap shampoo and lotion, after shaving a head nothing to rehydrate my skin because they don't supply lotion. Not enough hangers in the closet for 3-day trip. Dirty iron, so don't think you're going to iron your clothes without ruining them. No dishes, the Disposable cups in the plastic wrappers had been submerged in water. Only one bar of soap and no ... read more
Business response:
Dave, we strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. We value your feedback and will use it to ensure we are more consistent in our service levels. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider ret... read more
love dog poop? this hotel (maybe the whole chain) caters more to animals than humans. I learned that 100% of their rooms are "pet friendly" which means they don't reserve any rooms exclusively for humans. not comforting thinking that some pooch has been pooping or peeing or shedding hair on my bed, sofa or carpet. they just lost my business.
Business response:
Steve, Please accept our apologies for the cleanliness issues you experienced during your stay. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hote... read more
Hair on the bed sheets!! I’m pretty sure the sheets weren’t cleaned, which is disgusting. There was hair on them and they were all stained. WiFi wasn’t working, they asked me to call a number, which was pretty inconvenient.
Business response:
Thanks for staying at our hotel. We are sorry for the cleanliness issue you experienced and regret the inconvenience caused. We are working with our housekeeping team to tighten procedures and ensure we deliver a superb stay every time. In regard to our wifi facility, we have followed up with our Engineering team to address and correct this issues. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,921 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.