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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great... Toilet wasn't clean, people unfriendly, property had cigarette butts all over... overall really gross.
Business response:
Mary, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Nice staff not enough The heater was broken and it was snowing outside. Took them a second call and two hours to get someone to fix it. Cigarette butts all over the walkways. Burnt coffee in morning coffee area with tiny packaged muffins and granola bars for the “free breakfast.” Ridiculous that you have to ask for a coffee maker for your roomin what world is that not standard? Staff was very nice. Room was clean.
Business response:
Meghan, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Disgusting, sketchy hotel! DO NOT STAY here! Sketchy hotel. I did not feel safe walking to my room at night. I walked by a room that smelled of urine on the way to my room. There was dried blood on the bed comforter! Not a stain, which is still disgusting, an actual dried blood spot. So that means they don't change and wash all bedding between guests.
Business response:
Amie, thank you for taking time to post your review about your visit. We are truly sorry your suite was not in the spotless condition it should have been and regret the inconvenience caused. We apologize that steps were missed in our inspection procedures and we assure you going forward this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The fire alarm madness FiFreaky Fire alarm at midnight stayed on for 20mins. Bed was so itchy had to lay towels over the sheets to sleep in the bed
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Poor breakfast. Bare kitchen. No ice. Thin bedding. Dirty micro.
Business response:
Thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Don't stay here Don't stay here. Couldn't go to my room because there was police activity. I waited for over an hour and eventually went and stayed on my friends' floor. Hotel won't give me a refund. Hotels.com didn't help either other than to say "oh, sorry."
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying wit... read more
Extended Stay Hotel - Reston, VA No WIFI, refrigerator smelled horrible, didn’t look clean, bedspread was disturbing- checked in and checked right back out after getting to the room.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Gross Nice young man at the front desk but this place is gross. Last resort only. So dirty, better off sleeping in your car.
Business response:
Thanks for being our guest. We are pleased you liked the service provided by our front desk team, but we apologize for the issues you experienced during your stay. As a valued guest your feedback is of utmost value and it's been directed to our housekeeping team to ensure they check your room and do the needful. Please consider giving us another chance to showcase our improved side to you on a future date. Sincerely, Hotel Management
Walking distance to shopping and restaurants When you enter the room it smells, carpet hasn’t been changed for years. The room left an overall bad impression
Business response:
Thank you for your candid feedback. Although you liked our location, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.