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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT CLEAN Not clean at all. room felt dirty and not clean. Stains on the sheets etc. Service at desk was nice though.
Business response:
Jason, thank you for your candid feedback. Although you liked our associates, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to... read more
Business response:
Ellen, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Washington, D.C. - Rockville. Sincerely, General Manager
Business response:
Thank you for taking the time to share your perfect rating. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
A dirty wash cloth was left in the room. Plus, there was a stale odor in the room.
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. - Rockville. We are pleased your overall stay was good, but I am sorry for the cleanliness issues you experienced in your room. I have shared your concerns with my housekeeping team to ensure this does not happen again. We hope to have another opportunity to make this up to you on your future visit. Sincerely, General Manager
Spent 1 night very peaceful and quiet. Room waa very clean.
Business response:
Thank you for your stay at Extended Stay America - Washington, D.C. - Rockville and for taking the time to review our hotel. We are happy to know you had a peaceful stay with us and that you liked your clean room. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
The wifi was really slow and in order to get better service it cost $15.00. I also say a few bugs in the room consider spraying more frequently.
Business response:
Thank you for taking the time to evaluate your stay. We are glad your overall experience was enjoyable, but we are sorry for not living up to all of your expectations. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
Short notice The young man at the front desk gave excellent customer service. Back entry hadn't been swept or cleaned in quite some time. Drapery was broken & carpet needed a deep cleaning
Business response:
Cynthia, thank you for including us in your travel plans. It’s nice to know your overall stay was pleasant and that you liked the great service delivered by our front desk associate. However, we are sorry for the cleanliness issues you encountered during your visit. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience.... read more
Nice place needs better security & WiFi Nice building - nice location Kitchen is nice and very useful - keeps the beer & leftovers cold shower is very good King bed is very good TV with cable easy to use - about 30 channels We had no trouble with noise or other guests etc - but biggest issue IMO is zero security generally no one at front desk and front door open - unlocked 24/7 Wifi internet sucks - not usable - very very slow - they need to fix that also So we just used cell phone 4G
Business response:
James, thank you for being our guest at Extended Stay America - Washington, D.C. – Rockville. It’s our pleasure knowing you loved our kitchenette and had an overall nice stay. However, please accept our apologies for the issues with our Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected immediately. We appreciate you staying with us and hope to see you again soon. Sincerely, General Manager
Business response:
Dale, we appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an amazing stay. We look forward to welcoming you back at Extended Stay America - Washington, D.C. – Rockville. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,376 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.