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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No frills. Bare minimum hotel. Staff slow to respond. No vending machines.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Great staff friendly
Business response:
Rekeda, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that you loved our courteous service. Thanks for choosing Extended Stay America. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
My stay Overall the stay was good. We got a room with 2 queen beds, sofa, kitchen and 2 TVs. We chose the hotel to stay for our trip to Washington DC. This hotel is for long term stay, so you get a kitchen to cook your meals, but no continental breakfast. They call it Grab and Go, so you get some breakfast bars, coffee, tea, etc. The staff was good, clean rooms, looks like the hotel was recently renovated. Nice location in good neighborhood. The hotel is little bit too far from DC. The GPS shows 30min drive to DC, but it was... read more
Business response:
It was our pleasure having you as our guest at Extended Stay. We are delighted to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Like the fact that there was a little kitchen with stove and fridge. However there was no room service and the continental breakfast they’re talking about is coffee and snack bars. The staff was nice and the room was ok.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were overall happy with our offerings. That being said, we are sorry for not meeting your expectations in regards to our breakfast. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Hôtel moyen Nous avions une suite. La TV ne fonctionnait pas dans la chambre. Propreté moyenne (micro ondes sales). Bonne literie. Très peut de chose au petit déjeuner (muffins et barre de céréales) Nous étions au rez de chaussée, pas de rideau que des doubles rideaux, donc les doubles rideaux ouverts les personnes à l'extérieur nous voient. Doubles rideaux fermés nous sommes dans le noir.
Business response:
Marina, thank you for sharing the specifics of your visit. We’re glad to know that you were impressed with your spacious room and that overall you had a pleasant stay with us. However, we’re sorry for not meeting some of your expectations. We have discussed your feedback with the concerned team to enhance our service and facilities. We hope the positive aspects of your stay will overshadow the issues you had, and we look forward to seeing you again soon. Sincerely, Hotel Management
It was a pleasant stay. Location is great, surrounding area is nice and beautiful. I will stay in the same hotel next time when I travel to DC.
Business response:
Eric, thanks for choosing Extended Stay America for your stay. We are happy to know our location was ideal for your needs and that you had an enjoyable time with us. It was good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.