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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Affordable hotel near the DC area We stayed at this hotel for about 4 nights. The room was very clean and did not smell. Some things in the room were broken or worn, but overall the room was good. We had a suite, which included a pull out bed. There were no extra blankets or pillows for the pull out bed, so we had to request some. It took longer than anticipated receiving those extra blankets, but management did bring them to our room a few hours later. Also, we misunderstood what they meant by continental breakfast, it's an... read more
Business response:
Ratings and comments from our guests are always a tool we use to guide us to improvement and to let us know what we are doing right. Thank you for your great comments, it is helpful to us as well as to our future travelers. Due to local laws which do not allow us to have the pull out sofas pre made for the ease of our guests. We are sorry for the delay and for any inconvenience this may have caused. Typically our guests stay longer than 8 nights and have breakfast in their fully equipped kitchen suites. We do know it is impo... read more
Average stay Wasn't a horrible experience I would say average. What bothered me was being able to hear other rooms doors open and close.
Business response:
Amber, thank you for choosing our hotel and letting us know that you had an overall pleasant stay. However, we are sorry for the noise issue you experienced and regret the inconvenience it caused. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
It's average! It's okay,breakfast was disappointing
Business response:
Thank you for being our guest. We are glad to know your overall stay with us was pleasant. However, we are sorry you felt our breakfast service didn't have the variety of items to fit your needs. We will take your feedback into consideration the next time we update our menu selections. Thanks for your feedback, and we hope to see you on your next visit. Sincerely, General Manager
No breakfast-
Business response:
Thank you for sharing feedback. We apologize for falling short in meeting your expectations with our complimentary grab-and-go breakfast. We will follow up with our team to see where we can make improvements. Thanks again, we hope to have the opportunity to serve you better. Sincerely, General Manager
Extended Stay overall a satisfactory stay
Business response:
Harjeet, thank you for staying with us and for your wonderful feedback! Every team member works hard to deliver a great guest experience, so we really appreciate your complimentary review. Thanks again, we look forward to welcoming you back to Extended Stay America - Washington, D.C. – Rockville. Sincerely, General Manager
Business response:
Jonathan, thank you for your fantastic rating! We're glad you stayed at Extended Stay America - Washington, D.C. - Rockville and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
This hotel room (2 queen beds with sleeper sofa) was large and spacious. Good if you have limited choices. Overall cleanliness not impressive. Nonspecific light odor.
Business response:
It was a pleasure to have you as our guest. We are glad you had an overall pleasant stay and that you liked your room. That being said, I apologize for the smell you experienced during your stay. We work hard to provide a clean environment and I will follow up on your concerns to ensure we are more diligent in our efforts. Thank you for your candid feedback, and we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Jonathan, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
good value, bad wifi Good value for money, horrible wifi, breakfast a joke although not a factor
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the value you received; however, we apologize that the WiFi and breakfast wasn't to your liking. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,376 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.