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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Heidi, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
It was a typical hotel. It was nice that it would sleep 6 in a room and had a kitchenette. Downfall was that the continental breakfast only included a granola bar or a small muffin. The hotel also does not accept cash for payment.
Business response:
Rhonda, thank you for staying with us. Although you had a pleasant time here, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Nice especially for a long stay The staff were extremely nice and helpful. Nice room. Very clean. Comfortable bed.
Business response:
Christine, thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Wow - Anthony, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice staff, helpful, responsive
Business response:
It was our pleasure welcoming you as a guest at Extended Stay America. We work hard to create a comfortable and friendly atmosphere for all of our guests, and we appreciate you mentioning that we did just that. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Very convenient to Metro station Hotel staff appears in short supply. We are hoping that they clean the room once a day but were not. Short distance to Metro station for a train ride to downtown Washington DC.
Business response:
Aries, thanks for evaluating your experience at our hotel. Although you had an overall comfortable stay, we apologize for not explaining our housekeeping policy to you upon arrival. As an extended stay property, housekeeping is done on a weekly basis to respect the privacy of our guests. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The staff was excellent; very friendly and accommodating. The room was comfortable and the service was timely and generally thorough. I very much enjoyed my stay, and would recommend this hotel.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you liked your comfortable room and the service provided by our friendly staff members. Thanks again for recommending us, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Bed was comfortable. Interiors could really use update. Breakfast is grab and go, oatmeal packets, small packaged muffins , no real milk for coffee. Overall disappointed, but was inexpensive for the area.
Business response:
Thank you for taking the time to share your feedback. Although you liked some of the aspects of your stay, we are sorry for not meeting all of your expectations. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
The service at check in was wonderful. The room was clean, but we did not have a coffee pot in the room. The sofa needed replaced as when you sat on it, you sank into the back side and we lost several take out menus into it due to the slope of the seat rolling toward the back! The heater also did not work, would only blow cool air and we were very cold while trying to sleep. The next morning we were awakened by a gardening crew at 7 am with beeping trucks as they backed up to dump mulch on the flower beds. I realize this has... read more
Business response:
Lisa, thanks for being our guest. Although you liked certain aspects of our hotel, we sincerely apologize for the issues and difficulties you had while being here. Your feedback is important, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.