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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This has been the worst experience of my life. I had to request dirty towels because housekeeping only comes once every two week I was told. And I had to bring my own dirty towels down to the lobby in order to get new ones and I couldn’t have any extras. The windows and trim were covered in mold and lots of it! What was left of the kitchen was covered in cockroaches and mold and most of the counter was peeling off! The bathroom was covered in burn marks and came stocked with dirty stained towels! There was hair in the towels... read more
Business response:
Dear Guest, We sincerely apologize for the frustration caused by our extended stay housekeeping policy and the towel exchange process. While housekeeping is offered bi-weekly for long-term guests, we understand the inconvenience this may cause and are working on improving communication and service flexibility. Your comfort is important to us, and we regret falling short during your stay. We appreciate your input and look forward to welcoming you back with improvements. Sincerely, Hotel Management
Had no blanket , no towels , room wasn’t even cleaned
Business response:
Dear Guest, We sincerely apologize for the lack of a blanket, towels, and the cleanliness issues you experienced during your stay. Providing a clean and fully prepared room is very important to us, and it is disappointing to hear we did not meet our standards for your visit. Your concerns have been shared with our housekeeping team for immediate improvement. We appreciate your comments and look forward to the opportunity to welcome you back. Sincerely, Hotel Management
It is sad, I have frequented many Extended Stay Hotels over the years while working in corporate America. It was disconcerting to have such an experience at the facilities in Rockville Maryland. We rented over seven rooms (all were smoke free reservations), but either the smell of cigarettes overwhelmed the hallways and the rooms or the hallways had an awful smell to walk through. The towels and shower curtains were worn and stained, the show tubs were stained and had mildew water leaked on the floor. I only send this review... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you and your group had during your stay. We understand your concerns regarding the cleanliness, odors, and condition of the rooms and hallways, and we truly regret that we did not meet the standards you’ve come to expect. Please know that your comments have been shared with our management and housekeeping teams for immediate attention and improvement. We truly appreciate your loyalty over the years. Thank you again—we hope to welcome you back under better co... read more
There was excessive noise from the room next door. Loud music. The complimentary breakfast was sub par. And we were called about some cards being left in the room, and they refused to mail them to us! Very unaccommodating!
Business response:
Dear Guest, We sincerely apologize for your negative experience during yourstay. We are deeply sorry for the disturbance caused by the noise and how the situation with your valuables was handled. It is never our intention to upset our guests. When lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. Your article is recorded and kept under lock and key and can be picked up anytime you are in the area. Please feel free to reach out to us if you need any further assista... read more
Black mould in the room. We are still awaiting a refund of the money we paid for the room. The room had black mould in it. We refused to stay in the room (only one left with our bed setup). The corridors and lobby smelled. We went to a hotel round the corner and stayed there instead.
Business response:
Dear Peter, We regret that your experience did not meet expectations. Guest comfort and cleanliness are our priorities. After investigation, it was found that your reservation was an OTA non-modifiable and non-cancellable reservation, so we were unable to modify it. We request that you directly connect with them for assistance. Furthermore, it was found that the room was spotless as it was inspected before checking in. We are always here to help you. We hope to welcome you back for a better stay.Sincerely,Hotel Management
La atención del personal fue muy amable,
Business response:
Dear Jose, Thank you for your feedback. We're delighted to hear that you found our staff very friendly. Providing excellent service and a welcoming atmosphere is our top priority, and we truly appreciate your kind words. We look forward to welcoming you back!Sincerely,Hotel Management
I like that the property is convenient and near my job. I don't like that every time I entered the elevator, it smelled like urine. Cigarette buds are everywhere at the main entrance.
Business response:
Dear VICKY, We sincerely apologize for the cleanliness concerns you encountered. Maintaining a fresh and welcoming environment is important to us, and we will address these issues with our team to ensure better upkeep. However, we’re glad you found our location convenient for your job. Your input helps us improve, and we truly appreciate you bringing this to our attention. We hope to provide a much better experience on your next visit. Sincerely,Hotel Management
Very dirty and smells terrible
Business response:
Dear Divine, We sincerely apologize if the cleanliness and odors did not meet your expectations. Providing a fresh and comfortable environment is important to us, and we will address these concerns with our team to ensure improvements. Your input helps us enhance the guest experience, and we truly appreciate you bringing this to our attention. We hope to provide a much better stay on your next visit.Sincerely,Hotel Management
Their advertised "free complementary breakfast" was a nutrigrain bar, coffee/hot water, and an instant oatmeal pack. On day two, they didn't even have nutrigrain bars. The room door didn't fit the door jamb: I could slide a finger around the door while closed. Bed and pillows were clean and comfortable but the sheet and blanket were summer-weight thin. It's cheaper than other area hotels but still you don't get what you pay for.
Business response:
Dear Lynn, We truly regret to learn that you did not like our complimentary breakfast and are disappointed that we did not meet all of your expectations. When we receive this type of valuable comment, it is always shared with the appropriate leaders so they are aware of the areas we need more attention to. Thank you for taking the time to give us this feedback. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.