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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I recently reserved this room for my guests and it turns out to be extremely disappointing. The room had a strong smell of smoke, and the cleanliness was below standard. Additionally, our guests felt unsafe at a hotel, prompting them to leave after just 5 hours without any sleep. Despite reaching out to the hotel staff, their concerns were ignored. When I tried to contact the staff myself, I was abruptly disconnected and later unable to reach anyone. Conclusion: This is an expensive hotle and definitely not worth every dime!
Business response:
Dear Siang-Ying, Thank you for bringing this to our attention, and we apologize for the disappointing experience your guests had during their stay. We take these concerns seriously and are addressing them with our team to ensure improvements in cleanliness and guest safety. We regret that your concerns were not promptly addressed and apologize for any communication issues you encountered. Your feedback is valuable, and we will work diligently to prevent similar situations in the future. We hope to have the opportunity to enh... read more
Rude Unprofessional and rude staff, very unhelpful
Business response:
Dear Guest, Thank you for sharing your experience, and we apologize for the service you received during your stay. We strive to provide excellent customer service and regret that we fell short of your expectations. Your feedback is important, and we are addressing this issue with our team to ensure improvements in our service delivery. We appreciate your understanding and hope to regain your trust in the future.Sincerely,Hotel Management
Not coming back This place was not what I expected. Too many roaches. Outdated and expensive. Not worth it
Business response:
Dear Guest, Thank you for your feedback, and we apologize for your disappointing experience. We take cleanliness and guest comfort seriously, and we are addressing the pest issue with our team to ensure improvements are made. We understand your concerns and are actively working to update our facilities. Your comments are valued, and we appreciate your understanding. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management
The whole place had a smoke smell and my room had a cockroach in it.
Business response:
Dear Robert, Thank you for choosing us and sharing your feedback. Your feedback regarding the smell of smoke and the presence of a cockroach in your room is alarming and falls below our standards. Please know that we take such matters seriously and urgently address them. Our team is working diligently to ensure thorough cleaning and pest control measures are in place. We understand the importance of providing a comfortable and pleasant environment for all our guests and regret any inconvenience caused. Your comments will be ... read more
We found dead roaches around the place, bathroom and dining areas, walking off the elevator the 3rd floor smelled so bad my 1 nite stay was awful never again 😩
Business response:
Dear Emitt, Thank you for taking the time to provide feedback on your recent stay at our hotel. We believe every guest should expect a clean, well-maintained property as their home away from home when traveling. We sincerely apologize if this was not your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future. We hope to host you again, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
Na
Business response:
Dear Uma, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.