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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was probably one of the worst I have ever stayed at. When I arrived around 10:30 PM from a late flight, there were several people screaming in the hallway on the first floor as I was checking in. The front desk guy quieted them down and put me in a room on the third floor. When I got up to the third floor, there were dogs barking And what sounded like very loud arguing. Once I got into my room, I noticed lots of stains on the floor and a very old shower curtain in the bathroom. I took a shower anyway and then noti... read more
Business response:
Dear Jaye, Thank you for dedicating the time to share your experience. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We are also sorry that you were inconvenienced by the noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Than... read more
It was across the street from My daughter’s luxury apartment.
Business response:
Dear KeCia, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to your daughter's apartment. Thank you for choosing the Extended Stay America. We hope you make the same choice when your travels bring you back to the city.Sincerely,Hotel Management
Save your money Counters were worn and dirty. Stove didnt work. Floor felt like it missed a mopping. Cobb webs in bathroom. Bugs in tub. "Grab and go" breakfast was stale muffins, rock hard granola bars, and instant oatmeal. Coffe was weak and tasted like the same grounds were used for several days. Beds and pillows were ok, but the frame is the cheapest one available and shook and creeked with the slightest movement. There was an odor to the room that got into all my clothes. Hotel is CARD ONLY, no cash payment
Business response:
Dear Andrew, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
There was mice in our room and then we noticed a mouse trap as well. Meaning they were aware of this issue. Disgusting. Will never stay again. The staff was very nice and refunded me but I immediately left hours after checking in.
Business response:
Dear Shayan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management
Very poor customer service and experience Not soo good. After driving 6 hours to get there, i had to wait for an hour and a half for a room to be ready. After all that the room was not clean because it was rushed. There were spiders in the windows and the walls, all sinks in the room had no drain stoppers, ants all over the kitchenette area.
Business response:
Dear Anthony, Thank you for choosing us and sharing your comments. We apologize for the delay in preparing your accommodations and for the fact that your room did not meet our usual standards of cleanliness and comfort. We are genuinely sorry for not meeting your expectations. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We hope to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management
The countertops, tables tops and floor were still sticky and dirty from prior tenants. There were wet towels left hanging on the tub. The window was open w/o a screen. We asked for silverware, according to the card on the counter, stated that we need to call and they’d be delivered. I asked at the desk and the answer I received was ‘no…. We don’t do that here.’ I asked for a plastic spoon instead. That, they had. There was no coffee made by 7 am.
Business response:
Dear JEFFREY, Thank you for providing us with feedback on your experience. We apologize for the inconvenience caused. Please be assured that we take your concerns seriously and will address them with the appropriate parties. Thank you for bringing this to our attention as we strive to provide the best possible service for our valued guests. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Someone is trying to open my room in the middle of the night
Business response:
Dear Irish Mae, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We take the security and comfort of our guests very seriously, so we are sorry this happened during your stay. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,499 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.