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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A really bad experience. The worst experience ever. I feel like we got robbed of our money. The room was dirty, the shower not clean at all, had a bad smell. Unfortunately it was too late for us to look for something else. I honestly would look for a different place next time. Just look at the picture.
Business response:
Dear Karen, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in th... read more
The air conditioning did not work and it was 85. Still waiting on the refund I was promised after checking out due to no other rooms and not being able to stay there for the night.
Business response:
Dear Neil, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The entire property was grubby and unclean
Business response:
Dear Stephen, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Unfortunately we arrived after midnight and were told there was no room available. We had to scramble to find another hotel that late.
Business response:
Dear Isaac, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
There were roaches and bugs the kids didn’t like it a lot but we couldn’t help but survive our stay with lights and fans on in the night
Business response:
Dear Raghavender, We apologize for the inconvenience caused by bugs during your stay. We take cleanliness and pest control seriously and have alerted our maintenance team to address the issue. Your feedback is essential, and we are committed to improving your experience. Please reach out to our front desk staff if you have any additional concerns. Thank you for being so patient.Sincerely,Hotel Management
Place felt isolated and NOT in a good way. Drove from Chicago at 1:00 wouldn’t check me in until EXACTLY 3:00 pm. Didn’t necessarily need access to a room - but laundry or Wi-Fi and business center- YES! Clincher, no TP in bathroom (you never expect this!!) yeah that was a shocker to me too. No backup roll, no tissue… nada 👎
Business response:
Dear Kelly, Thank you for taking the time to tell us about your recent stay. We're sorry for the inconvenience you experienced during your arrival and stay. We understand it must have been disappointing not to be able to use some of our amenities, such as the laundry, Wi-Fi, and business center, before the official check-in time. This differs from our usual standards, and we appreciate you bringing it to our attention. We'll make sure to address this issue with our team to ensure it doesn't happen again in the future. Your f... read more
I was out there for 2 days …I asked for clean towels and sheets …they wanted me to wait till the next day :..when I’m supposed to checkout…it’s a ashamed!
Business response:
Dear Benoit, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing prompt and efficient service is our top priority, and we regret that we fell short of your expectations in this regard. We understand your frustration regarding the delay in receiving clean towels and sheets. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused. We will address this issue with our housekeeping team to ensure it does not happen again. Thank... read more
Hard Pass The room was not very clean. Upon entering my room, the kitchenette area floors were sticky... LOUDLY sticky. Every footstep sounded like it was peeling the sole off of my shoe.The light next to my bed didn't work -- the bulb mount was wobbling out of the base, practically hanging off -- very broken. The bathroom towels had long hairs on them or woven into them -- I assume the towels were clean, but someone else's laundry hair lint on my face or body is always GROSS. The shower/tub looked kind of gross too but oh h... read more
Business response:
Dear Justin, Thank you for staying with us. Please accept our apologies for the inconvenience caused to you while here. Your valuable remarks are shared with our housekeeping team for quick review and action. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.