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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee machine in room Beds sucked Smoking rooms next door
Business response:
Dear Andrey, We are disappointed to read your remarks and hope you will accept our apologies for the problems you encountered during your visit. It is always our effort to make our guests leave completely satisfied, and we wish we had been allowed to correct these before your departure. Our front desk team is available to make the most of your stay. Your feedback is essential and is shared with the team for improvement. We hope this unfortunate situation will not prevent you from returning and that you will give us another o... read more
Terrible check in.
Business response:
Dear Reginald, Thank you for choosing us. We are sorry for your experience with the front desk team and the trouble with the check-in process. Please allow us to review the matter with the concerned team members to know what went wrong with the process and avoid it for our future guests. In the meantime, please let us know if we can do anything to better your experience so that your next visit is memorable. Sincerely,Hotel Management
This hotel needs a lot of work. The countertops were stained. The drapes for the one window did not cover the entire width, so light came in all night. There was a steady noise, like a soft jackhammer, thru out the night. One of the worst nights I have ever experienced.
Business response:
Dear Michael, We apologize for the issues you encountered and for tarnishing your stay with us. We follow rigorous industry standards regarding the cleanliness and upkeep of our property. Therefore, we regret not meeting your expectations or ours. While we know this does not change what transpired, we will address your concerns with our housekeeping and maintenance team to prevent future occurrences. We hope you will consider revisiting us so we can show our commitment to providing the exceptional experience our guests deser... read more
Booked a suite with 2 queens bed and sofa bed in app, after checked in, we only got 2 queen bed and the staff told me that actually the hotel do not have sofa bed for all rooms!
Business response:
Dear Wee Meng, Thank you for sharing your feedback. While we are pleased to learn you enjoyed your time with us, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Please give us a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Managem... read more
Our room was filthy, and was infested with roaches.. The property took no responsibility and was aware of the problem..
Business response:
Dear Eric, Please accept our apologies for not meeting your expectations during your visit. Regarding our rooms' cleanliness and pest control, we follow the most rigorous industry standards. We have discussed your feedback with our housekeeping team, and the room you occupied will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience... read more
Dirty. The door handle to the lobby was broken. The door was rusty. The floors were dirty. The room is old and worn
Business response:
Dear Margaret, Please accept our apologies for your experience at our hotel. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.