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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Uma, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
Is just an ugly, outdated and not well kept facility
Business response:
Dear Francisco, Thank you for staying with us. We are sorry for the inconvenience caused by the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
The lady at the front desk was extremely helpful in getting me a refund. The room just didn't smell clean or feel clean. Maybe adding bleach would help. Once I finally finished unpacking my truck I saw 2 roaches and just started reloading my truck. The woman at the front desk understood and gave me a refund without any question. The door to the outside that you would need a card to swipe to get in was rigged to stay open, people were walking around the hallways without shoes on and looked and smelled horrible.
Business response:
Dear Keija, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We look forward to having you stay with us again.Sincerely,Hotel Management
Dog poop EVERYWHERE surrounding the property. It feels and looks nasty and filthy. The elevators are always wet and nasty. This place needs to be bleached and disinfected. 2nd and 3rd floors smell like someone with Pets does not clean up after them. The place is a pig sty. The only good thing is I have not seen any pests in my room.
Business response:
Dear Latasha, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to th... read more
our room smelled athe there were roaches
Business response:
Dear Shirley, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay... read more
Please do not use. They have bugs in the hotel, lots of them. It’s not a clean place. If you value your health go elsewhere.
Business response:
Dear Elizabeth, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us.Sincerely,Ho... read more
We only lasted one night. My wife saw cockroaches in our room and we asked for a refund. The guy at the desk was understanding an helpful and gave us our money back without a hassle.
Business response:
Dear MaryAnn, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.