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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets were dirty. Breakfast was terrible and not as advertised. We were told it was "grab and go" when we checked in and it was not advertised that way. Pre packaged muffins, granola bars and cofeee were the only offerings. Very disappointing.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Management Downgraded Booked Room Booked via Expedia and paid for 2 Queen Bedroom. But management downgraded without notice and still forced to pay 2 Queen Bedroom price. No breakfast provided.
Business response:
Thank you for providing feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we're sorry this was not your experience. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Incompetent front desk staff, rooms not ever!!
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Business response:
Thomas, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
VERY DIRTY HOTEL My wife and I are part of a congregation and we're the event coordinators, therefore, and in this opportunity we reserve 13 room in which most of them had a lot of cigar smell. When the reservations were we request for non-smokers, since we were accompanied by elderly, children an a person with disabilities and delicate condition. Being very annoyed by all the inconveniences that we had to overcome
Business response:
Mirna, thanks for choosing us. We offer our sincere apologies for the odor issue you encountered here and that we couldn’t meet your expectation for an enjoyable stay. We consider your feedback important, and thus it has been shared with our housekeeping team to take the remedial actions to ensure such problem doesn’t arise again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Disappointed Needs to be cleaned and updated. Was very disappointed in the room.
Business response:
Jessica, please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Terrible experience. The room was not clean. They don’t clean the room or refresh towels during your stay. There is not a full kitchen or dish set. Was very expensive for what it was.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,498 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.