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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay April 2018 Bug (roach) in the bathroom. Blood in the sink. WiFi did not work.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Not worth it. Asked for items from the front desk a few times, including sheets and silverware. Gave up asking amd figured it out ourselves. Breakfast was non existant. Just say you dont do breakfast. Room was smelly and dirty. Stayed a few rooms feom the trash room amd the smell permiated into our room. Hair in the tub, dirt on the floor, no supplies in the room. Stovetop was hazardous. Front desk was nice, but not helpful
Business response:
Michelle, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Never Again. Staff was friendly and nice. Room was dirty, smelly and had hair all over the bed. Cable TV was not working for entire stay. Absolutely would not recommend this hotel.
Business response:
Tony, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Not the best hotel in that area The bathroom had mildew . The curtains would not close all the way. The linen seemed very old.
Business response:
Don, thanks for being our guest. We sincerely apologize for the housekeeping issue you encountered in your room. Your feedback has been discussed with the concerned team in an effort to improve our service levels going ahead. Please give us another chance to prove that we are committed to providing excellent hospitality. Sincerely, Hotel Management
Worst hotel I’ve ever stayed. Unclean, lots of noises and unfriendly staff.
Business response:
Thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The bedding needed some thorough washing. It smelled terrible. The desk got a film of grease on it. I got there about midnight; my seminar was at 8am. So, I endured. It was not pleasant.
Business response:
Lily, we apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
No kitchenware were in the room, no additional bedings were in the room, no tea, coffee and sugar were in the room. Wait in the lobby for 10 min for check in, than for kitchenware. No one wake up us, but I called and ask to do it at 7am. Breakfast is terrible (it is not breakfast, it is just coffee and hot water).
Business response:
Anna, we appreciate the review and apologize for the issues you experienced with our front desk service. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Don't stay here They gave me a room that wasn't cleaned or made ready for the next guest. The building hall ways and the building it self had an oder to it. The room had an oder to it. I did not feel comfortable and neither did my wife. She did not even want to get into the bed. Service was ok.
Business response:
Thank you for being our guest. Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in t... read more
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,498 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.