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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay The hotel was dirty and the hallway smelled like rotten garbage. Our room had blood smears on the door frame and broken glass on the floor which was not good since we had our dog with us. There was a man passed out in the guest lounge and cops continuously driving through the parking lot. We checked out immediately after checking in and spent more money to stay somewhere else.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, Hotel Management
Communication Hotel claimed to be 21+ however I had stayed here a few weeks ago and was given a room. Hotels.com also does not say anywhere that it is 21+
Business response:
Thank you for being our guest and for the review. We apologize for the inconvenience you experienced during your arrival and are sure there was a miscommunication. Thanks again, and we hope to welcome you back when in the area. Sincerely, Hotel Management
Business response:
Janet, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Sorry, can't recommend. There was no type of breakfast as the muffins were not delivered. Ever hear of a local store? Bed very uncomfortable. Clientele questionable. Would not recommend.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Roxanna, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty, nasty hotel and extremely rude staff The hotel staff was horrible. I kept requesting a different room because the 1st 3 rooms; cigarette smoke,2nd room; funky odor-smell of fish,3rd room, it seems as if someone had used the bathroom and left the dirty towel on floor of bathroom. The 4th room was somewhat ok. It took close to an hour to get into a decent room with an unapologetic staff. I forget my purse at the hotel, a few hours later I called with an inquiry, the front desk staff, Curtis became highly irritated, and ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We want you to know that the security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. If we may be of any further assistance to y... read more
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Bed was bad, room was muggy and smelly. There was mold in the bathroom.
Business response:
Please accept my sincere apologies for the cleanliness and odor issues you encountered in your room. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, General Manager
you get less for what you pay for.
Business response:
Peter, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,499 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.