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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location but everything about it is not clean Soiled bedsheets towels appeared not properly washed and moldings around edge of bathtub.
Business response:
Fred, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not a good experience Not what we were expecting. Here are some issues that we ran into: 1. Two attempts to get the room keys working appropriately. 2. Iron was broken and leaked. Needed a replacement. 3. No hangers in the unit. 4. No remote for the Television in the unit. 5. When customer service was asked for a band-aid, none was available or provided, even from a hotel first aid box. 6. Grab/go bar was not stocked appropriately. We hope this review will be constructive in ensuring better future service to your guests.
Business response:
Elizabeth, we want to thank you for your stay and for taking time to post a review. We apologize for issues you experienced while here. This is not the level of service we typically provide, and it certainly does not meet our standards. Your comments will be shared with our whole team, and we have taken appropriate action to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of outstanding experience you should always expect from our team. Sincerely, Hotel Management
sub-par for an extended stay I had two rooms. the one room smelled funny, beds were extremely uncomfortable as was the couch. lighting was off compared to where the mirrors were placed. carpet was old and worn. there was an odd hole in the bathroom door that was patched. there were light switches that worked nothing. there was an alarm going off in the electrical room across the hall thru my entire stay - 4 nights. they ran out of washcloths and asked us to bring them ours so they could wash them and bring them back to us. t... read more
Business response:
Terri, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
But services not any papers toilet nothing to in g Very But services if was charge twice at my Credicard
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your charges. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Totally misleading on breakfast We wanted a hotel with breakfast in that area for our kids. Last time, we stayed at a decent hotel with hot buffet. The hotel advertises "free breakfast" (if you dig deeper, you'll see they say 'on the go', but on some hotels.com links even that is not clear). But their 'breakfast' is basically granola bars and pretty bad coffee. They just discontinued muffins, even though the check-in lady told us muffins. So the honest thing to do would be to not put down breakfast at all, as it does not pas... read more
Business response:
Thank you for your feedback about our breakfast offerings, and we are sorryyou were not happy with the choices. Your comments about breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Business response:
Arthur, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, Hotel Management
Very disappointing Staff was pleasant but extremely slow. This was a hotel that people lived in. Room was dirty. Found an unused condom in the bedside table. Keys did not work.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Terrible staff Hotel was okay. Not enough toilet paper No more comment
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your needs. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,499 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.