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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not return Old, outdated rooms. Leaky faucets, broken light fixtures, no pet garbage, ridiculous breakfast and was not kept stocked, stained towels, female staff acted as if they were doing me a favor for simple things like checking in. Too much negative to list.
Business response:
Sherri, please accept sincerest apologies for the maintenance and service issues you encountered during your stay. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Run down, Hotel is listed as a non-smoking but wow, room, sheets smelled of smoke. Bed sheets had stains and dog. pans and cups we were given had grease stains. carpet wasn't clean,not to mention the bath tub had grease, and stains from the previous person who stayed there. just terrible and yet we were told this was on of the better extended stays.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Tv had five channels. Continental breakfast was only muffins and coffee. Shut water off when got there
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The odor from Pets staying in the hotel is overwhelming. there was long hairs all over the bathroom floor when I checked in and someone walked in my room (had a key) did not knock on the door before entering at 9:30pm and simply said wrong room. They did not identify themselves as staff it was very unsettling...
Business response:
We apologize for the odor and cleanliness issues you encountered in your rooms. Also, we are sorry for the incident you experienced. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Last choice Although price was decent, rooms were old, interior was not modernize. It look like college dorms. Wasn’t much to continental breakfast. Granola bars and some supermarket muffins.
Business response:
Allen, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Also, we are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was booked for my relatives, who stayed there for three nights. To my surprise, I learned that nobody came to cleaned the room. Just want to emphasize for others who might not read the service provided in this hotel carefully that, if short stay, the full service clean is $10 additional for each day. The complimentary breakfast was from 6:30 to 9:30am. However, on one of the days, the breakfast was completely run out a few minutes to 8am, completely!! When I approached the front desk, I was told that there were too many p... read more
Business response:
Xiaojun, thank you for taking the time to review your stay. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We apologize our hotel policy was not communicated to you during the time of check-in. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,498 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.