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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
During the dates of my stay in mid-July 2023, this hotel was the least expensive near the Tysons area, so I had low expectations. I did not realize how low they needed to be. Based on loud conversations I could hear outside my room and the clientele I observed, this hotel is probably now hosting people experiencing temporary homelessness, as well as itinerant construction workers, and at least one client talking to the front office staff was clearly high on drugs. In addition to the noise outside my room, my experience was c... read more
Business response:
Dear Amy, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
After more than a 1000 hotel nights I was glad to finally find the worst hotel of all time. And this Was it. It was simply disgusting. Filthy. Hairs on bed. Carpet had not been vacuumed let alone cleaned in ages. The bathroom was cracked and paint and tile chipping everywhere. Furniture would not sell in a thrift shop. Security doors were propped open to let the smell out of hallways. In short - should you only have this as an option please find a crack house to lodge instead.
Business response:
Dear Angelo, Please accept our apologies for the issue with cleanliness in your suites during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance; what you described is no way we can be proud. We will surely address this with our housekeeping team and ensure this does not happen again. We hope this will not keep you from returning to enjoy the great experience we are known for providing. It was a pleasure hosting your visit, and we hope to see you again.Sincerely,Hotel Management
Severely outdated and in bad condition. bed bad, no utensils in kitchen
Business response:
Dear Guest, We appreciate your review. We apologize for the miscommunication regarding our dishware policy and for not meeting your expectations. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to... read more
Not good Hotel is out dated, rooms needs cleaing and upgrade. Kitchen was filty. Breakfast was a joke!
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to our area. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable; we are sorry that this was not your experience. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope you will give us another opportunity to prove that to you. Sincerely,Hotel Management
The worst was the heater, it was so loud, sounded like a laundry machine.
Business response:
Dear kuang, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We apologize for the inconvenience caused by the noise from the heater. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
The staff were great. The property itself needs upkeep. We were there with our kids. We all had a hard time sleeping for various reasons and left a day early, which the staff easily refunded. The location is fine, but we felt uneasy all the same. Won't stay there again, but grateful that the staff was so accommodating to us leaving. For work travelers, it's a good location, close to everything.
Business response:
Dear Johnell, We appreciate you being our guest and sharing your observations. We apologize for anything other than a completely satisfying stay. In the future, please know our front desk staff is always available to help make the most of your visit. We have taken note of the concerns you raised as we continually strive to ensure a perfect stay for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.