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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
現地払いのはずが、お願いしても、領収書をくれなかった。
Business response:
Dear SAKAE, We regret any concern you experienced during your recent stay with us. Regarding your concern about the receipt, we would like to mention that a receipt is typically given simultaneously when making a reservation through a third-party website. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management
Don’t stay here.
Business response:
Dear Prodromos, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Checked me into a room with no lights in bathroom tried to make me wait for maintenance crew to change light bulb. I made them that night. Room smelled terrible of mildew shower was leaking into wall. First floor window wouldn’t lock, and the refrigerator didn’t work. Then moved me to another room that was in a wing of the hotel with no power!
Business response:
Dear Timothy, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing t... read more
Not a great experience, location was the only "+" My room was adjacent to the housekeeping room, where throughout the morning and mid day the door was being open and slammed constantly. My room door bolt mechanism seems to be falling off and needs a repair immediately. There was one instance (Saturday Evening) where a lady who was inebriated with her two kids laying on the lobby floor to which the employee look perplexed and didn't do anything. My assumption was she was under the influence and not able to move due to her sta... read more
Business response:
Thank you for evaluating your stay at our hotel. Our main aim is to provide thoughtful hospitality to our guests; therefore, we are sorry this was not your experience. Your feedback is valuable to us as it helps us improve our service moving forward. We are also sorry for the issue you had with the wifi and your room door and the inconvenience caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret your disappointment with your room's location. We are grat... read more
Horrible The room smelled marihuana. Terrible. I walked out.
Business response:
Victoria, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
I knew i was in for a bad experience when I found a dirty used wash towel still in the shower tub and small black hair trimmings in the bathroom sink upon arrival in the room they gave me
Business response:
Stephanie, thank you for your valuable feedback. Please accept our sincerest apologies for the cleanliness issues in your suite. We do not take housekeeping concerns lightly, as this is an essential priority. We will address this matter with appropriate individuals to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
Very dated. The rooms are in need of serious updates. The bed was extremely uncomfortable.
Business response:
Kevin, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.