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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty place, never again! Room 344 bedbugs, bite everywhere
Business response:
Rene, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Room #147 -The a/c and heat Fan made too much noise. Fan blade needed replace, tub was peeling off coat, water was dripping from tub and shower head. Low pressure in sink. Room by exit door. Kept hearing people going in and out. People smoking weed right outside in parking lot.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Smelled bad, staff not helpful, old furnishings, air conditioning barely worked, "breakfast" was a joke
Business response:
Thank you for your feedback. Our focus is on providing rejuvenating accommodations along with exceptional service, so we are disheartened to read that this was not your experience. We have followed up this with the appropriate team to take corrective measures. Moreover, we are also sorry for disappointing you with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will accept our apologies and consider staying with ... read more
Worst breakfast ever, cold showers. I will not go back
Business response:
Thank you for being our guest and for sharing your review. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when we plan to implement new breakfast offerings. Please accept our apologies for the issue you had in your room. Your feedback concerning the shower has been shared with the maintenance team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the futu... read more
You get what you pay for. Dirty room, dripping faucet, noise AC and fridge and curtains in very bad shape.
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Check in was difficult with our group of 11. Staff was not very accommodating, actually very rude as well.. Some of our "Non Smoking" rooms smelled like stale cigar smoke. When we notified the front desk, they simply said open the window.. Stay away from this hotel..
Business response:
Thank you for taking the time to share your experience at check-in. Please accept our apologies for the issues you experienced at our front desk. We realize the importance of a first impression, and your comments will be shared with our team to prevent other such occurrences in the future. We are sorry that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. e appreciate you bringing this issue to our attention and regret the inconveni... read more
Bed and breakfast was misleading.There was no proper breakfast
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry for the issues you experienced with your bed and that you were disappointed with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
real bad experience The moment we check in to our room it was smelly... seemed to real old carpet or linen. There were spider web on the wall near the bed. I understand it being a old property but I think they have not been cleaning the rooms regularly and just painting it outside inside to give a good outer look. All in all this is one of my worst experiences of staying in extended stay or in any hotel.
Business response:
Thank you for your review. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the uncommon smell and the insects you encountered in your room. We will follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. And our pest control provider has serviced the hotel. Thank you again for being our guest, and we hope you will reconside... read more
Never again Well where to start, no ice maker no coffee in the room no cups, I was calling the front desk of course no answer. And finally after the checkout I forgot my gym supplements in the room ( unpacked) when I called back they came up with an answer “we trash everything “. I am wondering if I left $1000 on the table would you trash that too?
Business response:
Dear Jonce, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Managemen
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.