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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad, dirty, and noisy rooms. Staff is trying hard and the location has benefits.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
one of the worst exp. i had, Staff and management is so pathetic, first of all they don't understand English well, i have to rather move out after 1 week of stay to other hotel... i am yet to receive my money which was paid in advance as full... would recommend other's to not opt for this hotel........please
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Check in was awful. Man didn't understand English very well. Room had fuzz and other little bits of trash on the floor. There was a HUGE hole in the ceiling on the 3rd floor.
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness issues you experienced during your stay. Your review has been shared with the housekeeping team to improve future guests experience. Also, we have made a note of your feedback, and we will redouble our efforts to provide our guests with outstanding hospitality in the future. We hope you will choose us again when your travels bring you back to our area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Disappointing lodging The entrance was not at all inviting, the carpeting was dirty. The desk clerk was Unfriendlly. The room amenities were sparse. The breakfast was pathetic. It consisted of a packaged muffin or a granola bar. They did not even have real milk or cream for the coffee. Will definitely never stay here again.
Business response:
Janet, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Cheap but much better alternatives Front desk was great but not happy with cleanliness, comfort of the mattress or lack of hot water.
Business response:
William, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Also, we are sorry for the discomfort you experienced with the bedding. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
there was no breakfast, room was not properly cleaned stains on the kitchen floor and bath tub. Many of the outlets didn’t work. There was no WiFi and tv service in the morning. Very terrible experience. We will not stat at this hotel anywhere anymore. We are asking for full refund
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Weird place in great area, but a bit drab. I was put on first floor and asked to be put on a higher level. There also was no rolling rack for luggage. Another guest told me that it was on the second floor. I went up to retrieve cart and when I was done returned it to front desk. Not even a thank you!
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.