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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No customer service There seemed to be a lack of service not only at the front desk but also for the rooms. There was a problem during our stay. A car alarm kept sounding on and off for 2 hours! after 11PM! We called the front desk and the guy said, what would you like me to do about it? Ummm, call the police? Go talk to the people? Handle it perhaps? Then he claimed to not hear it. The car was parked outside the front door of the hotel. Then at 5am it started doing it again. I have since called the hotel but, well, the mana... read more
Business response:
Thank you for your review of your recent stay. We are sorry for the difficulties you experienced and the service issues you faced. Your feedback is important to us, and we will use it to improve our services going forward. Please know our top priority is the safety and security of our guests and our employees. Our team is reliable and well trained, and we assure you we are investigating this issue. We are very sorry this occurred during your stay, and we hope to have another chance to regain your trust. Sincerely, Hotel Mana... read more
I sent a message already; no check staff at night, torn curtain, no utensils of any kind.
Business response:
Thank you for sharing your experience about your recent stay.We are sorry for the unpleasant experience you had at check-in. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the issues in your suite. Your feedback will be shared with the maintenance team for review and action. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. We hope you will consider coming back so we can make your next visit pleasant in every respec... read more
Cleanliness Could Be Much Improved On the upside, the staff was very friendly and helpful. However, our room was dirty, especially the carpet. Also, the parking lot had small piles of trash in several places on the parking lot, and a pile of cigarette butts were near the entrance. The breakfast coffee was ok, but the advertised “continental breakfast” was not always available. The individually wrapped muffins were not replenished during our stay. When they were gone, that was it!
Business response:
Andrew,thank you for your review. Although you liked our friendly staff, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with the housekeeping team for review and action. We are also sorry our breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your comments and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Pillows were lumpy and horrible. Elevator did not work and we had to call down to the desk 2 times. Finally, after about 20 minutes it worked. Room was totally outdated. Bathroom tub was horrible. Mattress was also uncomfortable. I would not go there ever again.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also disappointed you were not happy with the bedding whichimpacted yougetting a restful night's sleep. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you for being... read more
Disgusting place to stay would not recommend sticky carpet, no hot water, rude staff, the room was in prepared, and every single amenity was a la carte. Wayyyyyyyy over priced not business friendly as they charge a dollar per page for printing and faxing. The grossest part was when the utensils I was supposed to eat with was given to me in a garbage bag. Had it not been dire circumstances I would have cancelled the first night. DONT STAY HERE !!!!!
Checked in was assigned a room went up walked in 2 large bags of trash sitting right inside the door dishes on counter trash on table window open with screen riped out beds not made went down waited 5 minutes for someone to come to desk got new room no shampoo or conditioner no ice machine at all in hotel wifi would not connect was no breakfast waited 15 minutes at front desk for someone to check out in morning
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.