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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lights were not working outside as well as in bathroom. Was told by staff that maintenance doesn’t work over the weekend.
Business response:
Thank you for your review of our hotel. We appreciate your positive feedback and apologize for the maintenance issues you encountered during your visit. We have shared your concerns with our engineering team, and they are working to correct the issues. Thank you for your business and we hope to have the opportunity to welcome you as our guest again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Low Quality Costly stay at Extended Stay. No table & chair in room. No coffee at reception or in room. Not recommending this place for a stay.
Business response:
Hitesh, thank you for being our guest. We are sorry for the disappointment you had with our in-room amenities. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
This place was way over priced for absolutely nothing. Free breakfast had coffee. I asked if she had juice or milk or decafe coffee...NOPE only light and dark. For food? instant oatmeal but no milk or anything to add to it. In the room not a single cup not even a paper cup. The toilet seat was so loose is moved around as I sat down and pinched me between the seat and porcelain bowl. This was a major problem for me because I was only staying there for a medical procedure in the morning which required a prep of large amount of... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always e... read more
Room door had no safety lock, it is broken. Breakfast is very poor, only muffins, and had no chairs or tables. We found a dirty towel in the bathroom.
Business response:
Please accept our sincerest apologies for the issues you experienced during your stay. We have made a note of your feedback and have shared it with the appropriate team to fix this issues immediately. Also, your feedback will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Need an upgrade The check in receptionist was great but the overall of the hotel needs an upgrade. The breakfast needs an upgrade, the room had ants in the windowsill and black fragments in the sink.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not good. Dirty and dilapidated. Not a single dish or glass in the room. Nor an ice machine available...
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, we have a full-size refrigerator with ice trays for guests’ convenience in ... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
This facility has lost its shine and it interest in servicing clients. Supply of kitchen dinnerware is supplied in phases. When ask for the toaster, it does not work. The curtain does not cover the full window and you get on your face the outside lights al night; the kitchen faucet leaked ever day and no matter how many report you file, no one came during our stay of 7 days! We had to put platic bags to.”cushion” de noice if the dripping water. They do not have toilet brushes on the bathrooms (you get housekeeping services o... read more
Business response:
Francisco, thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that we have discussed your concerns with the appropriate departments, and we’re reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.