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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I stat here every week. This week when I arrived at 10 pm for my pre-paid room they said they had none and sent me 3 miles away to another property. Aside from the aggravation after a long day I needed to pay for an UBER down there and another in the morning. I expected since I stay there weekly they would have been more accommodating.
Business response:
Michael, we appreciate you taking the time to provide feedback. We are sorry for the reservation issues you encountered, and we were unable to accommodate you at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The room is not clean. This place needs an update.
Business response:
Hakim, thank you for staying with us and for taking the time to post a review. We apologize for the issues in your suite and are also sorry our hotel did not meet your expectations. Your comments will be shared with our housekeeping team for review and action and will also be shared with the appropriate individuals in our organization as we begin formulating plans for future updates. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
DC visit Hotel was dirt and the room was rundown
Business response:
Robert, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Not so great... No desk clerk. Had to wait FOREVER for receipt. Place run down. Broken toilet seat . Smells dank
Business response:
Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with the team, and we have taken measures to ensure this does not happen in the future. We are also sorry for the maintenance issues and the bad odor in your room. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. We do hope you will give us another chance the ne... read more
For lazy staff, very dirty room service... nasty breakfast
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
The bathtub was dirty, and there was a faceplate missing from the showerhead. The vent in the bathroom was really dirty. The top of the refrigerator looked as if it had not been cleaned in several months. There was a hole in the wall where the fire alarm was dangling from the ceiling. There was NO COFFEE POT in our room. The window was bolted shut. If there had been a fire we wouldn't have been able to escape the room. And the screen on the window was torn.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
No house keeping They don’t clean the rooms. We have 26 days reservation and after 10days we have to call and complained to have them rooms cleaned
Business response:
We strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the service issue. This matter will be addressed with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Worst staff ever! Filthy! Horrible staff who were unhelpful and rude. They don't know how to use their computer system and removed my enhanced wifi that I purchased. It took 2 hours to fix it on the phone with their IT support. They charged me for the monthly rate and couldn't produce a receipt. They didn't offer the kitchen set, I had to go back down and ask for it and when I received it, it was dirty! They didn't offer cleaning service and never cleaned my room on the 2 weeks I was there. The hotel smells like cheap plasti... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.