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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property and room in no so good condition, hallways and room had a strange scent.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to sh... read more
Not great at all This hotel needs help. The beds were so firm it was like laying on the floor. The room was dirty, clothes left in the dresser, dead cockroach smashed to the wall in the bathroom, and stains all over the carpets. The second floor, where we stayed, smelled of smoke everywhere.
Business response:
Dear Lacey, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Wichita.Sincerely,... read more
Needs a major remodel.
Business response:
Dear Christopher, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management
It was OK but the pics online are stock photos. Makes it look much nicer.
Business response:
Dear Kirk, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. It is never our intention to disappoint a guest, and we apologize for not meeting your expectations. Your feedback has been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Thank you again, and we wish you all the best.Sincerely,Hotel Management
staff was rude didn't know what they were doing took 40 min to check in because she couldn't figure it out, no handicap rooms & no rooms with 2 beds had to sleep on couch!!!
Business response:
Dear Deanna, Thank you for sharing your feedback about your recent stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Moreover, we apologize for any inconvenience caused due to a slower check-in process. Rest assured, we're taking steps to address this issue promptly and ensure a smoother check-in experience for all our guests. We appreciate your... read more
Bad servicee There was no one at desk to check us in. We waited over an hour for them to actually contact a person to come check us in. Sheets were dirty and there was no towels in room. Elevator wasnt working.....
Business response:
Dear Tabatha, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to manage high-demand periods better and minimize wait times. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.5 star rating with 1,200 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.