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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad servicee There was no one at desk to check us in. We waited over an hour for them to actually contact a person to come check us in. Sheets were dirty and there was no towels in room. Elevator wasnt working.....
Business response:
Dear Tabatha, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to manage high-demand periods better and minimize wait times. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Fire alarm about to fall off ceiling. Exposed electrical wires wher light fixture should have been. Something brown by toilet on floor. Toilet handle Hardy worked. Bathroom sink drain was very slow draining. Mold around the bathtub.
Business response:
Dear Sandy, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for your service issues while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We will share your feedback with the maintenance and housekeeping team as we are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management
Bed was ok,couch terrible. Had to ask for bedding for couch, towels. No hairdryer, kitchenette but absolutely NO utensils, etc. Had to buy paper towels.
Business response:
Dear June, Thank you for staying with us. We apologize for the disappointment you felt during your stay with us. Since our suites are designed for extended stays, guests often bring bath amenities from home, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we w... read more
All rooms were booked. We were turned away. Because expedia overbook the hotel. And we are having trouble getting our money back. We will never book with Expedia agai
Business response:
Dear Carl, Thank you for sharing your review. We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
Worst stay I’ve had Check in was okay. Once we got done with our family party went to the hotel and can smell the odor of marijuana and a guy on the same floor as us was telling me to go inside his room and to leave the girls in the room and keep in mind I have my daughter and wife with me and made my wife uncomfortable and wanted to leave the second that happend we just stepped into our room for a couple minutes and checked out couple minutes later and had to get another hotel really uncomfortable and disappointed. Would no... read more
Business response:
Dear Victor, Thank you for posting your comments. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. If you wish to share more details regarding your experience so we may improve our services, please do not hesitate to reach out to us at the hotel. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit.Sincerely,Hotel Management
Never again
Business response:
Dear Luc, thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.6 star rating with 1,182 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.