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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice and treated my service dog really well. When I needed to change rooms they were very helpful.
Business response:
Dear Guest, Thank you for your kind feedback. We are delighted to hear that our staff made a positive impression and treated both you and your service dog with care and respect. Providing a welcoming and accommodating environment for all our guests is very important to us. We are also pleased that our team was able to assist you promptly with your room change and ensure your comfort. Your appreciation means a great deal to us, and we truly value your support. We look forward to welcoming you again for another pleasant stay. ... read more
Did an after hours check in, and the night attendant was super friendly. Room was clean, and the bed was comfy.
Business response:
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that your after-hours check-in experience was smooth and that our night attendant made a positive impression with friendly service. It is also great to know that you found your room clean and the bed comfortable, as we strive to provide a relaxing and welcoming environment for all our guests. Your kind words truly motivate our team to continue delivering excellent service. We appreciate you choosing to stay at Extended Stay America and taking... read more
Parking was good. Some staff members were friendlier than others. Asa was great.
Yes
Business response:
Dear Guest, Thank you for your wonderful review and for awarding us a perfect rating. We are truly delighted to know that you had such a positive experience during your stay at Extended Stay America. Our team works hard to provide a comfortable, clean, and welcoming environment for every guest, and it is very rewarding to know that our efforts made your visit enjoyable. Your kind words and support mean a great deal to our staff and motivate us to continue delivering excellent service. We sincerely appreciate you choosing our... read more
Being told i could use chime card and thats what i used to pay on site prior to checking out. Then get to room trash can full of trash/food. Tell front desk nothing was done smh.
Business response:
Dear Guest, We are sorry to hear about the frustration you experienced during your stay and appreciate you bringing these issues to our attention. We sincerely apologize that the trash in your room was not cleared prior to your arrival and that your concern raised at the front desk was not promptly addressed, as this does not reflect the level of service we aim to provide. Regarding the payment method, we regret any confusion or inconvenience caused and will review our communication to ensure more precise guidance for future... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,213 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.