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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
apparently someone failed to clean the bathroom as it had soap scum all around, and in the bath/shower, the toilet had hair and bodily fluids in the space between the seat lid and tank. Even inside the toilet bowl was disgusting. It appeared as if it had not been cleaned & disinfected in weeks. The carpet stains were in full view, I wore socks to protect my feet, and my socks turned black. I have pictures if it would help. The staff was friendly enough, and Dominique went above & beyond. She is deserving of some extra recogn... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We truly appreciate your kind recognition of our team, especially Dominique, whose dedication and attentiveness clearly made a meaningful difference during your stay. At the same time, we are genuinely concerned by the housekeeping oversights you encountered, as this is not reflective of the standards we work to uphold. We understand how unsettling this must have been and regret the discomfort it caused. Your observations are taken seriously and help ... read more
Pues la verdad el cuarto estuvo muy bien muy limpio y muy bien servicio
Yes
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your review. We value every guest’s feedback, and it is a delight to know you enjoyed all that we have to offer. It was a true pleasure to have you as our guest, and we look forward to seeing you again soon! Sincerely, Hotel Management
Excellent staff
Musty Ok if you just need a place to sleep for a night. Room smelled kinda musty and sheets felt damp. No toilet paper holder. Very loud bathroom fan that turns on with light
Business response:
Dear Melissa, Thank you for staying with us and for sharing your feedback. We are sorry that your room did not provide the comfort you expected. Although we regret the inconvenience, your comments regarding cleanliness and maintenance have been shared with our team for prompt attention. We value your input as it helps us improve the guest experience. We hope to welcome you back for a more comfortable and restful stay in the future. Sincerely, Hotel Management
Wasn't the best, wasn't the worst Wi fi wasn't too great. Overall cleanliness wasn't the best. Front desk staff was okay upon check-in
Good condition
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.