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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very impressed with my check in! They were very helpful and kind!
Room was clean, but we saw bugs. Trash was left under the sink.
Business response:
Dear John, We're glad to know that the room met your overall expectations for cleanliness, but we're sorry that your experience was affected by the presence of overlooked trash and pests. This does not reflect the level of care we strive to maintain, and your comments have been shared with our housekeeping team to ensure more thorough inspections going forward. We appreciate you bringing this to our attention, and thank you for giving us the opportunity to improve. We hope to have the chance to welcome you back so we can pro... read more
Ok for the night Outside needs cleaned up big time. Too many homeless hanging around the hotel. Just needed a room for the night with my dog so was perfect in that regards. I work in a hotel, there are small things that need worked on at this location. Also needs a better entrance/exit or a 2nd entrance/exit, can easily pass it and have to do a U-turn and come back and still pass it and do another U-turn.
Business response:
Dear Cara, We're glad our pet-friendly accommodations met your needs for the night. That said, we understand your concerns regarding the exterior upkeep and surrounding environment. Your observations, especially as someone who works in hospitality, are appreciated and will be shared with our team so we can continue improving the guest experience. Feedback like yours helps us focus our efforts on both property maintenance and accessibility. Sincerely, Hotel Management
Comfortable
Business response:
Dear Henry, Thank you for taking the time to review your stay at Extended Stay America. We’re glad to know your visit was relaxing and that the environment provided the ease and quiet you were looking for. It’s always our aim to offer a space where guests can unwind and feel well cared for. We appreciate your feedback and look forward to welcoming you again in the future. Sincerely, Hotel Management
Beds were really comfy. Needed a fresher smell to it . Breakfast was basic, grab and go.
Nice
Business response:
Dear Darius, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We look forward to welcoming you again soon. Sincerely, Hotel Management
Ok
Had a great time the hotel accommodated all my needs
Business response:
Dear Guest,Thank you for the fantastic review of Extended Stay America. We’re so glad to know your visit was a positive one and that the hotel met your expectations. It’s important to us that every guest feels comfortable and supported, and it means a lot that you found everything you needed during your stay. Your feedback encourages the team to continue offering thoughtful and attentive hospitality. We hope to welcome you back the next time your travels bring you this way.Sincerely,Hotel Management
The cleaning was not good, the previous renters eye drops were still in the fridge, bathroom trash was not removed. Bed was clean, bedding was low quality but function. It worked for what we needed but will not go out of my way to stay here again.
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,136 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.