Extended Stay America - Wilmington - New Centre Drive

Business response:

Annie, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Bobby, and we will be sure to share your comments with him as he will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Loren, we appreciate your review. We are glad you had an overall pleasant stay and loved our front desk associate, Shay. Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Kevin, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Leah, thank you for choosing Extended Stay America for your overnight stay and letting us know you had an overall comfortable time with us. However, we are sorry for the issues you faced with the comfort of the bed and we have shared this with the appropriate team to take necessary measures. For future references, please let us know at the front desk as we will ensure your stay is not getting hampered. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Trish, thank you for choosing us for your overnight stay. We apologize for the cleanliness issues you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you. Sincerely, Hotel Management