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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It seemed odd that there were no coat hangers in the closet. The breakfast was no more than a small snack. At least the coffee was good.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations and regret the inconvenience it caused. Also, your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. Hopefully, we will have the chance to make it up to you on a future visit. Sincerely, Hotel Management
The staff was very friendly! There are signs everywhere saying no smoking and we smelled marijuana as soon as we got out of our car all the way up to front door. The elevator smelled like cigarettes as well. The hallway to our room was smelly and dingy. Once in our room the appearance was overall nice but the room
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the smoke smell you experienced. Even though we are a non-smoking hotel, but on a rare occasion, some guests do not comply, and we truly apologize for this. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Clean but stunk horribly
Business response:
Thank you for choosing our hotel. We are sorry for the odor you encountered and regret the inconvenience caused. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts going forward so that it is not repeated in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.