Extended Stay America - Wilmington - New Centre Drive

Sharon 

on Expedia

7 years ago

Good weekend Bed was not comfortable. Room was not that clean. Service at front desk was top shelf. Your front desk ppl did over and above to make our stay good. 

Anonymous 

on Expedia

7 years ago

Good location Room wasn't the cleanest, although I have seen much worse- microwave was really nasty. 

Albin 

on Expedia

7 years ago

1 night stay hotel Totally ok for the price and if you are just going to make quick stop for a night. 

Darren 

on Expedia

7 years ago

Excellent stay, but booking info flawed My complaint is not with the hotel, but with this booking site. My confirmation email from HOTELS.COM specifically said CASH DEPOSIT on check-in. Extended Stay America DOES NOT accept cash. I had to go out of my way to get a reloadable Visa card to pay for my room. The receptionist was friendly but could not explain this discrepancy. 

Anonymous 

on Expedia

7 years ago

The continental breakfast was non desxript. The hotel staff didn’t know how to do wake up calls. The staff was friendly. 

Anonymous 

on Expedia

7 years ago

The WiFi not working, no drainage for water in bathroom sink. Staff is bad 

Anonymous 

on Expedia

7 years ago

Hotel used to be nice and clean The rooms are starting to look run down, dirty carpet the toilet wasn't working properly ever day I had to have my key rekeyed, just a headache 

Joyce 

on Expedia

7 years ago

Money Issues!!!!!!!!! I have had a very hard time dealing with a situation since checking out. I pre-paid thru Hotels.com. Upon check-in gave my CC for incidentals (normal practice). However, after I returned home, I discovered that my CC was again charged for the room by Extended Stay. It has been a very time getting this straightened out and a refund. I was on the phone/hold and speaking for over 1.5 hours to try and get resolve. NOT HAPPY! Still haven't gotten my refund.