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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The more I stay, the less I'm impressed Got in and people outside were having a personal happy hour with beers and cigarettes. Whatever, do your thing, this is apparently a recurring thing of guests that stay here. Checked in, signed my form saying no smoking in rooms. Went up to my room-the windows were already open because the room REEKED of smoke. Every time we returned to the room after heading out, the smell was overwhelming. I got home last night after staying two nights and will have to wash everything I brought even ... read more
Business response:
Megan, please accept our sincerest apologies for the cleanliness issues you had with your accommodations. We do not take these issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping department to tighten procedures to make sure that we deliver a comfortable experience every time. Counting on your kind generosity to accept our apology, we hope you will give us another chance to restore your confidence in us. Sincerely, Hotel Management
Business response:
Mario, thank you for the five-star rating of Extended Stay America. We are delighted to know you had a wonderful time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Comfortable stay, clean, close to shopping and restaurants. Friendly staff.
Business response:
Thank you for the wonderful review of Extended Stay America. We are pleased to know you had an enjoyable stay here and that our location close to many restaurants and shopping was perfect for your needs. On behalf of everyone here, we invite you to visit us again! Sincerely, Hotel Management
Works for me! Overall, a fine place to stay for a few nights. Nothing fancy and no big frills, but well worth it for the price!
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Awesome Great
Business response:
Carmaria, thank you for staying at Extended Stay America. We are thrilled to read you had a wonderful time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The room was a little outdated. Didn't like the fact that all pots, pans, silverware and coffee maker was only available upon request from the front desk. It would have been better to have stocked in the room.
Business response:
Joel, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with our hotel policies and with your room. We value your feedback as it will help us improve our facilities moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Not bad Very professional and friendly staff. Room very clean. Overall pleased for 1st time stay.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The hotel was in a great location with a great price. But, the room was a different story. There was a few different hairs on both beds. The sheets also had dirt on them. When I laid down I felt something in the bed. I pulled back the sheets and there was a drink cap underneath the mattress pad.
Business response:
Thank you for reviewing us. We are happy to know you liked our location, but we apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
We had a good experience. The only thing was a bad smell that we had to open the window.
Business response:
Vassie, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the odor issue had in your room. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.