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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was in a great location with a great price. But, the room was a different story. There was a few different hairs on both beds. The sheets also had dirt on them. When I laid down I felt something in the bed. I pulled back the sheets and there was a drink cap underneath the mattress pad.
Business response:
Thank you for reviewing us. We are happy to know you liked our location, but we apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
We had a good experience. The only thing was a bad smell that we had to open the window.
Business response:
Vassie, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the odor issue had in your room. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Marlene, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
It was a very nice stay, staff was nice
Business response:
April, thank you for staying at Extended Stay America. We are glad to read you had a pleasant visit and that you loved the excellent service provided by our staff. We will be sure to share your compliments with the entire team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Repeat visito Stayed here before, will stay again but this time my room smelled of smoke (no smoking policy in rooms). It wasn't so strong that I felt the need to change rooms, plus I was exhausted and check in took longer than usual since someone before me was checking in two rooms and didn't know all the info he needed to do so.
Business response:
Thank you for choosing to stay at Extended Stay America once again. We are sorry for the smell of smoke you experienced while being here and for the wait time issue you had at the time of check-in. We have shared your concerns with our entire team to ensure no future guest experiences the same. It was so good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
pet friendly hotel nice staff hot breakfast great location but I got in late so couldn't find food other than Harpoon Larry's which was ok (think the name is right) very friendly staff. huge hole in wall in bathroom that needed repair was the only glaringly obvious concern. room clean. pillows and bed very comfy (and I have back problems so that says a lot!) very very friendly with dogs that is why I stayed here. thank you :) easy parking lot, good spot will stay again!
Business response:
Beth, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the spaciousness of your room and the attentive service provider by our staff. Your feedback in regard to the bathroom will be shared with our maintenance team. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Thanks!! Polite staff, Very CLEAN great price rate! I highly recommend staying here if ever visiting Wilmington, NC. Thanks Extended Stay America.
Business response:
Alisha, thanks for the excellent review of Extended Stay America and recommending us to others. It is a pleasure to learn that you liked our well-maintained property and you were impressed with the courteous service provided by our staff. On behalf of everyone here, we thank you for the recognition and invite you to enjoy the same on a future date. Sincerely, Hotel Management
Business response:
David, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.