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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is what it is with a cheap hotel... Dirty bed sheets stains and all and found a cockroach other then that somewhere to lay your head.
Business response:
Thanks for sharing your review. We apologize that upon arrival to your suite, there were cleanliness issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
A palmetto bug ( cockroach ) came to say hi to us in the evening . Shower was good and the bed was pretty comfortable.
Business response:
Thanks for reviewing your stay. We are glad to know you liked the comfort of our bed and that you had an overall nice stay. However, we apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Nice manager Overall it was a nice hotel. The first night I saw a roach and asked them to spray didn’t see anymore after that. Most likely won’t stay again.
Business response:
Melody, thank you for staying at Extended Stay America. We are glad you had an overall nice time here and that you liked our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I loved my stay at this hotel the staff provided excellent ,friendly customer service . I would recommend this hotel to everyone. It has the best location.
Business response:
Thanks for the excellent review and recommending Extended Stay America to other. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comment, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Comfortable and affordable stay. Close To airport and restaurants.
Business response:
Thanks for taking the time to review your visit at Extended Stay America. We are glad to know you had a relaxing stay in your well-appointed room and that you enjoyed the convenience of our location. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management
Business response:
Terence, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Every thing was great, the room was clean, the staff was alright except I got bit while I was there, they had bedbugs
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
The more I stay, the less I'm impressed Got in and people outside were having a personal happy hour with beers and cigarettes. Whatever, do your thing, this is apparently a recurring thing of guests that stay here. Checked in, signed my form saying no smoking in rooms. Went up to my room-the windows were already open because the room REEKED of smoke. Every time we returned to the room after heading out, the smell was overwhelming. I got home last night after staying two nights and will have to wash everything I brought even ... read more
Business response:
Megan, please accept our sincerest apologies for the cleanliness issues you had with your accommodations. We do not take these issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping department to tighten procedures to make sure that we deliver a comfortable experience every time. Counting on your kind generosity to accept our apology, we hope you will give us another chance to restore your confidence in us. Sincerely, Hotel Management
Business response:
Mario, thank you for the five-star rating of Extended Stay America. We are delighted to know you had a wonderful time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,314 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.