Extended Stay America - Wilmington - New Centre Drive

Business response:

Jerry, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations with your room. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience the hotel as you should have on this visit. Sincerely, Hotel Management 

Business response:

Toni, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were benefited with our convenient location and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shannon, thank you for choosing Extended Stay America. We sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with the engineering department and we are looking into the issue so that we can correct it. We hope the rest of your stay was pleasant and that you will consider giving us another opportunity in the future. Sincerely, Hotel Management 

Business response:

Laura, thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

We are sorry you were unhappy with our hotel policy and that you were disappointed with our service. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

It's a pleasure to read your fantastic review about Extended Stay America. We are thrilled that you enjoyed your stay as well as our excellent location. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Eric, thank you for staying at Extended Stay America. We are glad you had a nice time with us and that you liked your well-appointed room. Please note, hairdryers and toiletries are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thanks for reviewing your stay. We are glad to know you liked the comfort of our bed and that you had an overall nice stay. However, we apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management 

Business response:

Thanks for sharing your review. We apologize that upon arrival to your suite, there were cleanliness issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management